10 månader sedan
Om du vill diskutera något relaterat till AllSpins Casino – det kan vara spel, bonusar, betalningsmetoder, problem med ditt konto, ansvarsfullt spelande eller något annat – kan du göra det här.
AllSpins Casino – generell diskussion
10 månader sedan
Jag ville bara låta dig veta att kasinot accepterar spelare från Österrike
Automatiskt översatt:
1
10 månader sedan
Hello!
Thank you very much for this information. I'll forward that on check immediately. Just to be precise, does it mean you were able to register from Austria? In any case, any additional updates are more than welcome. 😉
9 månader sedan
I want to warn players about Allspins Casino (Fortuna Games N.V).
They falsely closed my account on the below term. When I pointed out they were wrong and sent them my proof of address they were rude on chat and just kept forwarding the same copy and paste email.
"2.1.2. You are not allowed to register on the Website and use our services if you are a resident of Afghanistan, Aruba, Australia, Austria, Bahamas, Benin, Bonaire, Cameroon, Central African Republic, Chad, Congo, the Democratic Republic of the, Cote d'Ivoire, Crimea, Cuba, Curacao, Donetsk National republic (DNR), Eritrea, France, Ghana, Guinea, Guinea-Bissau, Haiti, Iran, Iraq, Korea, Democratic People's Republic of, Kuwait, Lebanon, Liberia, Libya, Luhansk National Republic (LNR), Mali, Myanmar, Netherlands, Nicaragua, Pakistan, Palestine, Panama, Qatar, Russian Federation, Saba, Somalia, South Sudan, Spain, St Maarten, Statia, Sudan, Syrian Arab Republic, Togo, U.S.A. or the U.S.A. dependencies, Uganda, United Kingdom., Venezuela, Yemen, Zimbabwe. We reserve the right to refuse customers from any other countries over and above the aforementioned jurisdictions at our own discretion."
They will no doubt try this to a player in future if and when a player hits huge money.
Stay AWAY!
Ändrad
1
9 månader sedan
So, do I understand correctly that they closed your account because you were playing from Luxembourg?
According to our information, players from your country are allowed.🤔
Did they give you any other explanation for that?
I would like to suggest you file a complaint here so our team can have a deeper look into all this and hopefully find a solution. What do you say? Here's the link where you can submit the complaint.
9 månader sedan
Dear Chazzagould,
Thank you for your feedback regarding your experience with Allspins Casino. We sincerely regret any frustration or inconvenience this situation may have caused.
We want to clarify the circumstances surrounding the closure of your account. According to our Terms and Conditions, specifically clause 2.7 residents or citizens of certain countries, including the United Kingdom, are not permitted to register on our website or use our services. This measure is in place to comply with various international regulations and ensure responsible gaming practices.
Upon review, it was determined that your account was in violation of this policy. Consequently, we initiated the process to close your account. We want to assure you that all your withdrawal requests were processed and paid out in full before your account was closed. Confirmation emails regarding these transactions were sent to the email address associated with your account.
We apologize if our communication during this process came across as impersonal or rude. Our intention is always to provide clear and consistent information to all our customers. We will address this internally to improve our customer service experience.
We understand how important it is to maintain trust and transparency. If you require any further clarification or assistance, please do not hesitate to reach out to our customer support team. We are here to help.
Thank you for your understanding and cooperation.
Best regards,
Allspins Team!
9 månader sedan
As explained to you in detail.
I am a resident of Ireland. As per my proof of address.
My ID was an Irish and UK passport. Being born in a country does not mean you are a resident of that country.
This response is amateurish.
9 månader sedan
Also,
To point out. Evidenced in my email above. Your terms stated ‘residents’. You have added the word ‘citizen’.
Citizen is also different to citizenship.
Again, you have no idea what you are doing.
9 månader sedan
I apologize for interrupting, but I would like to let you know that the casino representative can be reached by using the reply button. Just thought it might be useful.
Sincerely, I am curious to see the response to your viewpoint.
2 veckor sedan
Under inga omständigheter bör du spela på allspins. Jag var faktiskt ganska nöjd fram till igår, men sedan idag har jag blivit bannad av ospecificerade skäl. Jag var en VIP-kund och jag är chockad över hur de behandlar långrandiga kunder.
Automatiskt översatt:
2 veckor sedan
Jag var VIP-kund hos allspin och kunde spela fram till igår, men idag är jag bannad utan att ange någon anledning. Spela inte på detta casino under några omständigheter.
Automatiskt översatt:
2 veckor sedan
Did they explain the situation to you, though?
What is the reason for doing so?
2 veckor sedan
Nej, casinot hänvisar till sina villkor att du inte behöver ange en anledning för att stänga ditt konto
Automatiskt översatt:
2 veckor sedan
Dear CasinoGuru and Michi10,
Thank you very much for your message and for bringing this matter to our attention.
We would like to take this opportunity to kindly clarify that if an account has been closed, it is because the decision was made in line with our Terms of Use and internal procedures. As stated in Section 14.5 of our Terms, AllSpins reserves the right to close any account at any time. When such a decision is made, a written notice is sent using the contact details provided in the player's account.
Additionally, we would like to respectfully highlight that if the closure was related to responsible gaming concerns - such as a reported issue with gambling, loss of self-control, or a self-exclusion request - then, in accordance with Section 7.5 of our policy, the player is not permitted to access or create accounts on any of our partner sites listed under our licensing agreement. This policy is in place as a protective measure, prioritizing the health and well-being of the player.
If further clarification is needed, please do not hesitate to reach out to us.
With kind regards and best wishes,
AllSpins Casino
2 veckor sedan
Vilken dum anledning, jag har inga spelproblem, jag spelar inte varje dag, kolla in ditt system.
Spelberoende uppstår när spelande dominerar en persons liv och de inte kan sluta. Spelbeteendet är ihållande och fortsätter trots negativa konsekvenser.
Kriterier för spelberoende
Förlust av kontroll över speltid, frekvens och insatsnivå
Prioritera spelet framför andra aktiviteter
Fortsätt trots negativa konsekvenser
Förtryck av problem genom spel
Illusion av att kunna kontrollera spelet
Spelande som en tröst för problem med ångest, depression och självkänsla
Abstinensbesvär som rastlöshet, nervositet eller sömnstörningar vid spel är inte möjliga
Konsekvenser av spelberoende
Utarmning, störda sociala relationer, social isolering, nedsatt akademisk prestation, depression, aggressivt beteende, självmordstankar.
Jag äger ett företag, tar hand om min man och arbetar 18 timmar om dagen för att uppfylla alla mina skyldigheter. Så, din anledning till förbudet är helt irrelevant, men vad som helst. Jag skulle ändå inte vilja spela med dig igen, och jag avråder också från att använda ditt kasino.
Med vänliga hälsningar
M.
Automatiskt översatt:
2 veckor sedan
Åh, vad heter dina partners webbplatser?
Så jag kan vara säker på att jag aldrig mer behöver ta itu med dem. 🤭
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