1win Casino – generell diskussion (sida 19)

1win not allowing users to withdraw funds

Hello,

I guess that you used some of the bonuses listed on our website, what happened after that, please?

I can't comprehend what went wrong, anything related to the rules pleases?

Every bonus is provided with at least basic rules associated with each bonus, the rest - "full terms apply" must be checked in the casino's terms and conditions.

Furthermore, there is not a single bonus listed in the 1Win Casino bonus section.

I will wait for further explanation, to make sure I understand.

Hi there,

I'd like to say that many complaints were successfully solved in the end, so I hope yours will be one of them.

🤞

God eftermiddag

Jag använde kupongerna som är tillgängliga på de officiella 1win-kanalerna på telegram och av 1win-anslutna i Brasilien och andra länder.

Använde ryska, brasilianska, indiska, amerikanska och andra valutor för att placera vad.

Det finns inga regler om begränsning av värdekuponganvändning, även deras webbplatssupport sa att de inte kunde förbjuda mig.

Jag tjänade totalt 510,00 R$ (i flera valutor, redan omvandlade till riktiga) men de förbjöd mig när jag bad om att få ta ut dem.

om det inte finns någon regel för användning av kuponger, varför förbjuda användare som påstår sig ha brutit mot en regel när de inte gjorde det?

Sedan kom en casinoguruanställd som sa att jag har fel att satsa med enbart kuponger, så 1win borde sluta göra dem tillgängliga!

Since you have not submitted a complaint I do not fully understand, when and where exactly you got in touch with the casino guru employee.

Sadly, it is very dangerous to use multiple coupons no matter where you get those because normally it is strictly against the rules to use more bonuses at the same time.

Be careful using telegram and accepting special affiliate offers provided outside the official casino channels.

If you feel that you were treated unfairly though you play following all terms, you can submit the complaint, and our team will look into it.

Money withdraw problem

1win I'd -19359663

It's been six days at 1Win Casino. The money has not come yet and 1win casino is not giving any reply saying that the money will come in 48 hours. Now it has been six days but still my money has not come and they are not giving me any reply

Hello,

I guess that you should wait a bit. It may feel strange, but if you browse this thread you'll soon find out that this casino is not the best choice and you can consider yourself lucky because the casino is still in touch with you. We allow casinos 14 full days to verify the account, and gaming history plus send the winnings, you see? That's why I feel you should wait.

If you come across any issues, let us know of course. I hope your withdrawal will proceed soon!

Hej, jag måste ändra min e-postadress

Jag har redan pratat med supporten med ett samtal och inget jag behöver för att ta ut pengarna jag har där för ett litet stavfel (Hormail) viliam.v@casino.guru hjälp mig

Hello,

As far as I can see, Nick is taking care of your complaint. Just wait for an update, please.

I guess that's for the moment.

God eftermiddag alla,

Jag började min resa med 1win i början av detta år (inte medveten om dess rykte, ett allvarligt misstag av mig).

Jag gjorde insättningar på runt 5 tusen euro, jag spelade regelbundet och för närvarande har kontot runt 9/10 tusen euro men med flera öppna insatser.

Den 13 januari skickade jag min fullständiga dokumentation för att kunna fortsätta med uttag, efter mer än en månad fick jag inget svar från säkerhetsavdelningen. Ännu mer ironiskt var att mitt konto avslutades för ungefär två dagar sedan utan någon uppenbar anledning.

Jag skulle vilja veta vilken metod andra spelare följde för att få ett svar (jag har redan startat ett klagomål, fortfarande inget svar från 1win och jag har försökt dussintals gånger att kontakta 1wins supportplattformar men utan framgång).

Finns det vissa juridiska kanaler för att gå vidare med denna situation som plågar mig dagligen?

Tack på förhand för din tid

I'm having a similar situation with another site (rajabets.com), sent my documents more than a month ago and they are unchecked to this day (withdrawals are also blocked). Have in mind there are risk of betting with these kind of casinos/bookies, one of them is being scammed which happens really often, that's why it's a good idea to avoid Curazao casinos/bookies as much as possible. What I want to say is that sites blocking your withdrawals and voiding your funds or right away closing accounts is sadly normal, if you are going to deposit these big amounts you should only use properly regulated european bookies, specifically those operating under the Gambling Commission, this is a lesson I learned the hard way. Since you already filed a complaint with casino guru, all you can do now is wait or file a complaint with their regulator too

Hello Covaneiro,

as suggested, filling the complaint here on Casino Guru is one way to address the issue. It's good you've made it.

Now we have to wait for whether the casino decides to cooperate.

Just a kind piece of advice, pay attention to the casino's score and complaints, at least. It's better to invest time inspecting the site than spend on complaints 🙁.

someone also have problem recover money?

What about checking the complaints?

https://casino.guru/complaints/in_progress

It has been more than 20 days since my account has been withdrawn, but I still haven't received it. It’s been more than 14 days since I sent the kyc document, but 1win didn’t reply me any message, I still can’t get my money, why?My id is 25489663.

I noticed you already submitted a complaint so please give our team some time to look into it.

Thank you,Daniel.

Hello please I would like you to help me

change the email address of my 1win account the gold of my registration I

inadvertently inserted another email

address in places of mine I spoke with

customer service yesterday I was told to

wait 24 hours today I asked for the status of

my request they still tell me in 24 hours I

don't know how to do thank you for helping me

Hello.

I'm sorry to say that, but we can't help you with this at the moment. You should remind yourself to the casino again once in a while. Maybe, they are just busy. I'd love to help you, but sadly we are not the casino's employees.

Keep us posted about your progress - give it a few days more. If the issues can't be solved by the casino, come back, and we shall see.