1win Casino – generell diskussion (sida 18)

efter att ha skickat alla dokument de bad mig om, detta idag, sa de att de skickade en begäran om att ändra e-postmeddelandet, att vänta mellan 1 och 24 timmar, så låt oss vänta

I'd say that this can be called progress. I would love to know what exactly happened with your account details, but I can read in Portugal 🙁.

Can you please put the text right into the post, so it can be auto-translated, please?

Thank you and waiting for next update. 🤞

Hello dear,

The casino stated that I was seen using multiple accounts that overlaps in details.

I was wondering if someone with thesame name as mine had created an account with them or they found out 2 accounts had been created or logged in through same device.

If someone had similar name as mine I.d card and adress can easily proof my genuineness.

Hello, Abadul

to get such an answer you have to wait for your complaint to develop further, these proofs can vary. So unless we receive the proper explanation from the casino, it's hard to tell.

Basically, the casinos can track the IP address, emails, and credentials, in case of similarities accounts are flagged, the next stage is whether both accounts use the same payment option, deposited the same amounts, played the same games with the same bets, and of course when exactly those accounts were active.

We also ask the casinos whether the player gains some sort of unfair advantage over the casino by creating a second account.

I wish you luck with that 🤞

I am in a serious mess🤦‍♂️

Sincerely I made an honest mistake.

Hello,

I'm not sure what mistake you're talking about now. Is it about the used mobile phone you bought? I'm just guessing, though.

I think that the most important aspect is to find out whether you have gained any unfair advantage, we'll take care of that in the complaint. So try to calm down a bit. I will not hide that this casino has ignored a few similar complaints in the past, but the complaint team will do its best to support you.🤞

Thank you so much, but this mistake, I would have lost the whole of my withdrawals.

I'm into crypto P2P exchanges/transactions,

You can't imagine I mistakenly pasted someone else's crypto wallet adress instead of mine.

I sent them Tron(the customer), after the transaction, and I also initiated withdrawals to my Tron wallet, unknowingly I pasted the customer's wallet adress instead of mine.

I didn't notice sincerely, I just viewed my wallet adress and that I withdrawn to,they contradicted.

I just hope the casino will understand this mistake.

Hi there,

Oh I see now.

That is truly unfortunate, but let's just wait for the casino to respond. Try to stay calm in the meantime. I honestly wish you a fair conclusion.🤞

Thank you dear, I truly appreciate your kind words.

No need to thank me 🙂, I'm still amazed at how unbelievably honest you are, can imagine that not every player would act like you did.

Stey well, stay positive 🤞

Thank you😊

You should take care too.

God eftermiddag

Jag skulle vilja formalisera ett krav mot 1win.

Jag har flera uttag blockerade, jag skulle vilja ha din hjälp att försöka ta ut beloppen, som jag fick i kasinot och sportspel, de gav mig 14 dagar på mig att verifiera dokumenten och 19 har redan passerat. Fram till i morse kunde jag komma åt mitt konto som vanligt, nu på eftermiddagen kan jag inte göra det längre. Support bad mig att kontakta security@1win.xyz eftersom mitt konto undersöks. Supporten gav mig inga detaljer, sa att det var för att kontakta mig via mail som de skulle skicka mig vidare.

Jag skickade redan mejlet till säkerheten för 19 dagar sedan och jag fick inget svar från dem, måste jag skicka fler mejl för att vänta fler och fler dagar?

Hjälp mig snälla casinoguru stöd!

Uppdatering

de returnerade ett annat e-postmeddelande som jag skickade och hävdade att jag bröt mot regel 9.7.

Jag är säker på att jag inte bröt mot den regeln. Jag såg flera spelare som sa att de var förbjudna enligt samma regel, jag tror att de använder det när de inte har en rimlig anledning att blockera spelare som har turen att göra korrekta poster i ett spel eller till och med slå en hög udda i sportspel .

Jag kommer att göra ett formellt klagomål för att försöka dra tillbaka saldot jag hade tillgängligt, eller för att de ska skicka "bevisen" som de säger att de har till guru kasinoteamet så att de kan banna mig för att jag bryter mot denna regel.

If your game played is related to sports, I'm afraid the guru's will not be able to help you.

I pray you get your money out.

Bror om du läser all text jag fick in på sportbetting och casino också, på slot och kraschspel. Jag bedriver inte bara sportspel.

Alright then, all the best....I hope you get your money out soon.

Hello,

if you browse this whole thread you'll get an idea about how this casino operates, I'm afraid. Do not hesitate to browse open complaints as well.

Abadul is correct, if sports betting is involved, there is a chance that we will not be able to help, even if you played casino games. Furthermore, your complaint is just waiting for review, so no one can see any details just yet.

I wish you the best of luck with the complaint. 🤞

Next time, please mind the casino's reputation in advance, so you can spare yourself possible troubles

https://casino.guru/1win-casino-review

Even though this site recently decided to finally address players' complaints, the reputation is still bad. 🙁

I had the opportunity to get on these scammers 1 year ago.

I did not know about the existence of the forum, I no longer hoped to withdraw my money.

Support always said wait, but waited for a blocked account.

Do I get it correctly that there is still an active balance on your casino account?

Just recently we were talking about such a deadline for complaints, though it was just an early stadium, so I think you should try to submit one. I believe he handled even older issues. 🤔

The worst that can happen is that complaint will be rejected.

If you are up for one, just click/tap this link.

Skamlig.

Casinoguru vill inte hjälpa mig eftersom jag fick de verkliga värdena i kuponger som fritt och spontant görs tillgängliga av plattformen, utan användningsbegränsningar, utan användningsbegränsningar.

Om de ger kupongen utan att införa regler för att använda den, kan vi använda den hur vi vill. Om det inte är obligatoriskt att göra insättningar för att spela kan vi bara spela med kuponger.

Jag gjorde rätt inmatningar och samlade 500,00 R$ i saldo där för att orättvist förbjudas.