Jag begärde självuteslutning och de gav mig genomgången tills jag sa till dem att jag var tvungen att lämna in ett klagomål och att de inte behandlade det.

Hej, på 20bet-plattformen bad jag om självuteslutning. Först gav de mig runaround och det slutade med att jag satsade €1 500 som jag förlorade, eftersom jag inte uteslöt mig själv förrän jag sa till dem att jag skulle rapportera dem. Jag vet inte var detta kasino är verksamt men här i Spanien är jag självutesluten. Jag vill rapportera dem och jag ville veta vart jag ska gå.

Hi,

these situations are quite usually about precise communication, so to start with the most important thing, may I know how you asked for the self-exclusion, please? Did you specifically mention the gambling addiction or fear of losing control?

That's also a very common misconception about this tool. I hope you won't mind asking me for details.

Always state gambling issues clearly; no one will do that on your behalf. The casino chat or support responds to concrete requests, and the outcome may vary very significantly based on the specific request.

To answer your question, though, the casino 20bet is licensed under Curacao, and in case you are sure the casino made a mistake or was not helpful enough, you may also complain right here.

Go through this guide 👈, please.

Hej igen, klockan 16:53 skickade jag ett meddelande till 30bet via e-post där jag uppgav att jag ville utesluta mig själv. De svarade mig runt 22:00. Kära spelare:

Vi beklagar ditt beslut att lämna oss!

Får vi fråga varför du vill stänga ditt konto?

Vi ser fram emot att höra från dig.

Uppriktigt,

Casino Support Team

Men de blockerar inte mitt konto just nu, det är då jag börjar spela och det går över styr, det är en sjukdom som inte har någon kontroll.

Vad jag inte förstår är varför det tar dem 6 timmar att svara och de inte accepterar min självuteslutning, försöker förlänga tiden för att stänga mitt konto så att jag faller tillbaka till det, eftersom de mycket väl vet att min sättet att spela är utom kontroll.

Tack och vänliga hälsningar. Fer

Hi,

I perfectly understand that, but the question I asked remains. And the answer is the most important key to understanding the casino's approach towards your request. Hence, I would like to ask again:

Did you specifically state you are losing control or that you suffer from gambling addiction?

If not, the casino's response is common and makes sense.

As I said earlier, self-exclusion alone does not mean immediate harm. The immediate harm is demonstrated by the concrete reason. So, I believe it was a good step to ask you about the reason.

Did you respond to the casino's question, please?

The people on the other side are not familiar with your current conditions, so it is up to you to explain what's beyond that request - it is in your own favor to state the reason precisely to avoid misunderstanding.

Very often, casinos are asked to self-exclude because players know the casino will eventually offer a bonus or compensation to make the players stay. So, stating a compulsive issue should save you from this phase.

Do you understand why the reason is so super important? Being honest means staying better protected if the need arises.

I'll be here for an update, of course.

If I may, are we talking about 20Bet Casino or 30Bet or bets? I spotted different names.

Stråle

Fre, 31/01/25 10:03

Kära spelare:

Vi är ledsna att höra att du har beslutat att stänga ditt konto, men det är ditt beslut och vi har följt din begäran.

ha en trevlig dag!

Uppriktigt,

Casino Support Team

Fernando Toledo Portal

Fre, 31/01/25 07:20

Om du gör det kommer jag att lämna in ett klagomål mot dig.

Skickat från Outlook för Android

________________________________

Från: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>

Skickat: fredagen den 31 januari 2025 07:59:00

Till: < >

Ämne: Angående: Biljett #WVHVF: Självuteslutning

Fernando Toledo Portal

Fre, 31/01/25 07:19

Jag vill utesluta mig själv för alltid

Skickat från Outlook för Android

________________________________

Från: 20Bet Support Team <9054575+WVHVF@tickets.livechatinc.com>

Skickat: fredagen den 31 januari 2025 07:59:00

Till: < >

Ämne: Angående: Biljett #WVHVF: Självuteslutning

Fernando Toledo Portal

Fre, 31/01/25 06:58

Jag vill veta hur man gör självuteslutning

Skickat från Outlook för Android

________________________________

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Skickat: fredagen den 31 januari 2025 06:37:57

Till: < >

Ämne: Angående: Biljett #WVHVF: Självuteslutning

Samuel

Fre, 31/01/25 05:37

Kära spelare:

Skulle du kunna förtydliga mer specifikt vad du syftar på i ditt svar?

Vi ser fram emot att höra från dig.

Uppriktigt,

Casino kundsupportteam

Fernando Toledo Portal

Fre, 31/01/25 01:56

För jag har inget slut

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________________________________

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Skickat: torsdagen den 30 januari 2025 23:25:23

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Ämne: Angående: Biljett #WVHVF: Självuteslutning

Howard

Tors, 30/01/25 22:25

Kära spelare:

Vi beklagar ditt beslut att lämna oss!

Får vi fråga varför du vill stänga ditt konto?

Vi ser fram emot att höra från dig.

Uppriktigt,

Casino Support Team

Fernando Toledo Portal

Tors, 30/01/25 16:53

Can you please concentrate on my 3 questions? I feel like you overlooked them again:

1 - Did you specifically state you are losing control or that you suffer from gambling addiction?

2 - Did you respond to the casino's question, please? Again, the addiction is the question.

(3 - If I may, are we talking about 20Bet Casino or 30Bet or bets?)

Jag har skickat de mejl som jag skickade till dig

Do you think you can answer the three questions, please? The reason I'm asking is that I did not find the answers in this conversation.

Question number one is super important, and to me it seems you have not mentioned the gambling problem to the casino. Is this correct, please?

1 Om jag en gång hade förlorat allt

2 ja

20 bet

Thank you very much.

So technically, the casino should proceed with the immediate account closure once you mention the gambling issue. Hence come my questions on that subject.

How long did it take for the casino to self-exclude you from the moment you mentioned gambling issues, please? As I said, once the player mentions real, current problems, the following action should be imminent.

Ungefär 6 timmar men jag spelade inte på dessa 6 timmar.

Jag förstår inte heller hur en bookmaker inte har ett verktyg på hemsidan för att självutesluta sig själv utan att behöva kontakta kundtjänst. Vilket slöseri med tid du ger kunden.

You must state the reason for exclusion as ‘I have issues or problems with gambling’

This will trigger an instant block. If after this you are then allowed to deposit and gamble then your bets will be void and your deposits should be returned.

Any regulated casino has this option. If they don’t then you are playing on a rogue casino who doesn’t follow any rules

Since many players use self-exclusion as a way to get bonuses or just the casino's attention, not to mention that to successfully self-exclude your account most likely needs to be verified, it makes sense such action requires the casino's check and cooperation. When money gets involved, consider that a standard contract termiation. The bank or insurance company will also need to check the contract before you can withdraw from it.

This is why you have to state the reason for self-exclusion clearly. When self-exclusion is used without mentioning gambling harm, it is regarded as a normal account closure until the issue is brought up.

You are right this casino is by far one of the worst I would recommend everyone stay away from 30bet and qbet

You self excluded for 5 years thet reopen your account what kind of system is that self exclusion is not meant to be reopened under any circumstances rogue casino targeting vulnerable individuals

Is this something that happened to you at this casino? Well, it certainly shouldn't happen when a player requests self-exclusion, but I think that this isn't always the rule and some casinos may continue to send bonus advertisements.

Yes my friend this casino player protection is %0 they do not honour self exclusion even when you are self excluded on their sister sites. I think this is very shady business as they are target vulnerable people i think my advice to everyone is stay away from this casino you are really not safe if yoh check the GCB license registry their license also expired on the December 2025 the casino which they are owned and managed by is the following

< Qbet

< 30bet

< Manga casino

< 55BET

< GQbet

Also I would like to note %60 of your deposits do not add to wallet once payment is made then you have to wait hours for your deposit which interrupts your gameplay and even lessens the chance for you to win money they are obviously implementing shady tactics 3/10 for me and it seems other people are experiencing the same things.

So if this happened to you too, when exactly was it? Did you consider submitting a complaint if you were self-excluded and the casino reopened your account and you lost money there?