I'm hoping someone can provide a response. My friend possesses a Russian passport that is now past its expiration date. Nonetheless, he told me that his passport had been extended by three years. What does he need to offer to get authenticated given that the system at one of the gambling sites continues rejecting his document?
I guess he needs to create a new passport, it seems the easiest way to avoid future complications.
Anyway, your friend should ask the casino too to get a suggestion. What do you think? 🤔
They told that, they need an ID with expiration date and seems it's hard for him to get one again since he's living from Russia. He mentioned that, they are privilege to have extended of expiration from his passport because of the war. If he will not get verified from that casino, it is possible as well that he will not be verified from other casino.
Hello.
So, this is an exceptional situation. The problem is that casinos usually list the necessary documents in the terms + add a note saying something like "We reserve the right to ask for additional documents if necessary".
Every casino approaches the KYC verification differently, so no one can assure you once he passes this specific verification he's ok for good.
The ID is an essential document, he should provide it when asked. The passport is more complicated, well what would you say being on the casino's side? Once it's expired, the casino simply sees that as no longer valid.
Did your friend get any official written statement explaining the prolonged validity? Should provide that to the casino.
I have asked him, unfortunately no supporting documents. Even mentioned that, he should have one.
Maybe your friend should join this conversation too.
Every problem has a solution, it just needs to be discussed properly.
Will ask him to join here. Thanks!
I truly think this is the best solution for now. 🙂
Hej, normalt kräver kasinon någon typ av krav, vare sig det är kontoutdrag eller identitetshandlingar eller andra dokument, i det här fallet på grund av problemet som din vän har på grund av kriget i Ryssland, bör du gå till ambassaden och be om ett dokument eller bevis som intygar situationen och förlängningen av din väns pass, med detta kan du redan skicka dessa styrkande dokument så att kasinot kan fortsätta att utföra verifieringen, nu om du förutom det också hade ett körkort eller någon annan behörighet dokument skulle det vara till stor hjälp. Hälsningar.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
