10 månader sedan
Vill bara lägga till galenskapen med Mifinity.
Automatiskt översatt:
Mifinity uttag till bankonto (sida 6)
10 månader sedan
Än en gång förkastar jag dokumentationen, jag förstår den inte
Automatiskt översatt:
10 månader sedan
I already asked you once what reason you see in your account for which your documents were not accepted. I don't know what more to ask, since I haven't received an answer.
However, nigeljc59 is trying to help you, so I hope that the emails he has shared will be answered and that you will get the help you need. If that happens, don't hesitate to let us know.
Raderat
Inlägg av Tatiana848T har raderats
10 månader sedan
Yes I understand what document you sent, but in the screenshot you sent last time it was written that the reason why this document is rejected you have in your account. And that's what I wanted to see. The reason why there is a problem.
But did you try the email that the player sent you and describe your problem?
10 månader sedan
Titta på den som visas på sidan men den låter mig inte lägga in mitt bankkonto
Automatiskt översatt:
10 månader sedan
From what I remember I had to upload my passport and take a biometric scan of it and a biometric scan of my face for ID verification.
10 månader sedan
Det var vad jag gjorde, jag skannade mitt ansikte också
Automatiskt översatt:
10 månader sedan
Hej, mycket bra, vad måste du skicka så att de kan verifiera ditt konto? Varför skickade jag mitt ID till bankens bank och allt och de har inte verifierat det? Vad kan jag skicka så att de kan verifiera det? Kan du hjälpa mig?
Automatiskt översatt:
10 månader sedan
Ami, jag förstår inte det där med biometriska eller grejen med mitt ansikte.
Automatiskt översatt:
10 månader sedan
Och hur gör man, varför kan jag inte skanna mitt ansikte?
Automatiskt översatt:
10 månader sedan
From what I remember I had to upload my passport and take a biometric scan of it and a biometric scan of my face for ID verification.
10 månader sedan
And everything went fine and the verification was successful yes ? I saw that you recommended an email to the player where she could reach support but I'm not sure if she tried it or not. I think that would probably be the best thing to do because they will be able to give her relevant information.
10 månader sedan
This is only what I have to do. Open your app and see if anything needs to be verified and follow the instructions You may not need a facebiometric reading just your passport. Either go on you tube or Google scanning biometric passport for verification and it will show you. It's simple once you know how to do it.
10 månader sedan
Hej, mycket bra, vad måste du skicka så att de kan verifiera ditt konto? Varför skickade jag mitt ID till bankens bank och allt och de har inte verifierat det? Vad kan jag skicka så att de kan verifiera det? Kan du hjälpa mig?
Automatiskt översatt:
10 månader sedan
I see that you also have a similar problem and you can't verify yourself. Did you also try to write to the email that nigeljc59 added on the previous page ?
Anyway, what seems to be the problem with you ?
10 månader sedan
See what needs to be verified on the app. Follow the instructions, if you don't know how to do a biometric scan look it up, any additional problems and to get clarity customerservices@mifinity.com. expect ID verification twice once when registering and for your first withdrawal.
10 månader sedan
See what needs to be verified on the app. Follow the instructions, if you don't know how to do a biometric scan look it up, any additional problems and to get clarity customerservices@mifinity.com. expect ID verification twice once when registering and for your first withdrawal.
10 månader sedan
I wrote back to Andoni21 with my post. I don't need help, so it's okay, but thank you for your help anyway.
10 månader sedan
I had the sam problem you have to go through a second KYC check!! I couldn't understand it either but once it's done once that's it. I think it's because you hit a certain deposit/withdrawal criteria.
Raderat
Inlägg av Tatiana848T har raderats
10 månader sedan
I don't speak Spanish but I think it is the same problem I had. You have to use the app see where you need to verify and follow the process it because you have reached a deposit/withdrawal limit set by mifinity and now you have to go through KYC check before you can withdraw your money. It won't be processed over the weekend so you've got time to go through your app and see what needs doing it's not that difficult if I did it 😂
10 månader sedan
Hej, vet någon varför de bara låter mig ta ut €150, nu tillåter de mig inte att ta ut mer, de säger att jag måste skicka dokument, jag förstår inte, gud.
Automatiskt översatt:
10 månader sedan
I explained when you first open your account you have to verify ID proof of address and bank account and cards.
When you have deposited or withdrawn a certain amount of money you have to go through KYC again the same way as the first time using the app. Once you have completed the KYC you are then free to deposit and withdraw at will.
I can't explain it more simply
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