Mifinity uttag till bankonto (sida 6)

Det var vad jag gjorde, jag skannade mitt ansikte också

Hej, mycket bra, vad måste du skicka så att de kan verifiera ditt konto? Varför skickade jag mitt ID till bankens bank och allt och de har inte verifierat det? Vad kan jag skicka så att de kan verifiera det? Kan du hjälpa mig?

Ami, jag förstår inte det där med biometriska eller grejen med mitt ansikte.

Och hur gör man, varför kan jag inte skanna mitt ansikte?

And everything went fine and the verification was successful yes ? I saw that you recommended an email to the player where she could reach support but I'm not sure if she tried it or not. I think that would probably be the best thing to do because they will be able to give her relevant information. 

This is only what I have to do. Open your app and see if anything needs to be verified and follow the instructions You may not need a facebiometric reading just your passport. Either go on you tube or Google scanning biometric passport for verification and it will show you. It's simple once you know how to do it.

I see that you also have a similar problem and you can't verify yourself. Did you also try to write to the email that nigeljc59 added on the previous page ? 

Anyway, what seems to be the problem with you ?  

See what needs to be verified on the app. Follow the instructions, if you don't know how to do a biometric scan look it up, any additional problems and to get clarity customerservices@mifinity.com. expect ID verification twice once when registering and for your first withdrawal.

I wrote back to Andoni21 with my post. I don't need help, so it's okay, but thank you for your help anyway. 

I had the sam problem you have to go through a second KYC check!! I couldn't understand it either but once it's done once that's it. I think it's because you hit a certain deposit/withdrawal criteria.

I don't speak Spanish but I think it is the same problem I had. You have to use the app see where you need to verify and follow the process it because you have reached a deposit/withdrawal limit set by mifinity and now you have to go through KYC check before you can withdraw your money. It won't be processed over the weekend so you've got time to go through your app and see what needs doing it's not that difficult if I did it 😂

Hej, vet någon varför de bara låter mig ta ut €150, nu tillåter de mig inte att ta ut mer, de säger att jag måste skicka dokument, jag förstår inte, gud.

I explained when you first open your account you have to verify ID proof of address and bank account and cards.

When you have deposited or withdrawn a certain amount of money you have to go through KYC again the same way as the first time using the app. Once you have completed the KYC you are then free to deposit and withdraw at will.

I can't explain it more simply

For further clarification contact

clientservices@mifinity.com

De har redan sagt till dig: du slutför en verifiering när du registrerar dig och de kan kräva nya verifieringar senare (som är ditt fall), samarbeta helt enkelt och skicka dokumenten de ber om. Jag har aldrig använt mifinity men om jag använder liknande plånböcker (skrill) måste du helt enkelt slutföra verifieringen och det är allt.

Tack

Were you finally able to complete the verification or are you still having problems ? I think that the answers of other players are definitely appropriate and I hope they helped you with your problem. Anyway, can you let us know how you are doing and if everything is going smoothly or are you still struggling ? 🙂

De kommer fortfarande inte att låta mig ta ut pengarna, jag ska förklara min situation väl, titta, de begärde följande dokumentation... ID-kort, bevis på bankkonto, etc. Så all min dokumentation är spansk, men jag är från Brasilien, så jag har bott i Spanien i många år. Faktum är att jag har spansk medborgarskap och i Spanien är jag egenföretagare, jag menar att jag har ett litet företag så ibland förstår jag inte varför de avvisar min dokumentation, men hallå, jag ska fortsätta försöka, tack för allt 😊

If you did it to open the account and were able to deposit then you should be able to do it again 😁

🙂