Hi
When Paying by debit card they use Elegro who process the payments through a third party. When paying by sepa the payment always states the company name Santeda International BV which is the company that owns Velobet (so legit)
I emailed them on numerous occasions and it took time, buy eventually they offered me a refund as a good will gesture but as stated I had to sign a letter from their legal team stating that I would not pursue the matter any further. They never admitted liability only stating differences between the player and casino. As soon as I signed the refund I was paid and they banned me from all their casinos
What’s the best way to approach the bank to start a chargeback process
im with NatWest and really dubious as to how they will react to me submitting chargebacks - is it best to just call them and say they’re gambling transactions but say I haven’t received the service due to failed withdrawals and them Being unlicensed? Any advice or thought I’m just thinking if I say service not received I hadn’t got a clue who WORDID are so I wouldn’t even know what to say I’ve bought - there are 60 transactions so can’t just say it’s a one off purchase! Any advice appreciated
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