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I threw in 575 UAH and reached 20,624 UAH, but it is not possible to study, how is it? Is it a divorce or something? Don't let me withdraw these, then return my money

Закинув 575 грн дійшов до 20624грн а вивчити не можливо, як так? Це що розвод якийсь чи що? Не дати вивести ці то поверніть мої гроші

Dear klocenkooleksandr74,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Easy Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Dear klocenkooleksandr74,

Could you please advise if your account is already verified?

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Moreover, after checking the terms and conditions https://easy-casino.net/en/terms, we understood that Ukraine is even listed as restricted jurisdiction, and you should never be allowed to create an account in the first place. 

Dear klocenkooleksandr74,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.