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Good day. Briefly explain what happens. I cannot withdraw my account, it is already verified, I already sent documents, they already spoke to me on the phone, I already did the whole process. They send me an email asking me for more documents and I sent them and nothing. What do I have to do again another 4 days and if they will ask me for another document another 4 and so on I will send them to my bitcoin wallet I send this complaint so that they can help me with this casino that is putting up obstacles to delay the payment is supposed to already being verified by phone kyc and everywhere you can withdraw and here you can't even do it.

Buen día. Explico en resumen lo que pasa. No puedo retirar mi cuenta ya esta verificada ya envie documentos ya me hablaron por teléfono ya hice todo el proceso.me mandan un email pidiéndome más documentos ya los envie y nada. Que tengo que hacer de nuevo otros 4 días y si me llegarán a pedir otro documento otros 4 y así sucesivamente ya les envíe hasta mi billetera bitcoin envio esta queja para que me ayuden con este casino que esta poniendo obstáculos para retrasar el pago se supone que ya estando verificado por teléfono kyc y por todos lados se puede retirar y aquí ni así se puede.

Hello danigamezvega1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DomGame Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Dear danigamezvega1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.