Coolbet Casino - Spelaren kämpar för att dra tillbaka sitt saldo.

Coolbet requested the validation of

- identity .... validated

- address....validated

- credit card .... validated

- savings account statement... validated

- debit card... observed

This last one in Peru the card does not bear the name of the holder, coolbet insists that it must have my name, which I cannot get and is keeping my money.

If coolbet does not understand the policies of other countries, it should only operate in Chile.

Coolbet solicitó la validacion de

- identidad .... validado

- direccion.... validado

- tarjeta de credito .... validado

- estado de cuenta ahorros... validado

- tarjeta de debito.... observado

Esta ultima en Peru la tarjeta no lleva el nombre del titular, coolbet insiste que debe tener mi nombe, lo cual no puedo conseguirlo y se esta quedando con mi dinero.

Si coolbet no comprende las politicas de otros paises solo deberia operar unicamente en chile.

Hello lalbertogu,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coolbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is the verification ongoing? Isn't there any way to request your bank to provide you with a document which would prove that you are the owner of the card? When was the last time you spoke to the casino and what did they respond?

Looking forward to your answer.

Regards,

Nick

Dear lalbertogu,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The complaint will be now closed for the above mentioned reason.