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Hello, I'm from Iran. I started to engage with the Coinzgame site about a year ago. Until recently, they asked me to verify my identity. I complied since I didn't have any issues and my documents were completed. After verification, I received a message that my birthdate doesn't match because I entered it in Persian calendar. Due to this, it didn't match and all of it was because of my lack of knowledge. Now, because of a typing error, they are ignoring all my efforts. However, all my other documents are correct. To suspend my account because of a single date, and that too when i had just started to win, is not fair at all. I had deposited so much money and it definitely doesn't feel good.

سلام من از ایران مراحم میشم حدود یک سال پیش تو سایت کوینزگیم مشغول به فعالیت شدم تاچند وقت پیش از من احراز هویت خاستن من چونمشکلی نداشتم ومدارک تکمیل بود رفتم احراز بعد پیام اومد که تاریخ تولد شما همخونی نداره چون من تاریخ تولد خو. را به شمسی‌ وارد کرده بودم به خاطر همین همخونی نداشت اون هم به خاطر نداشتن آگاهی حالا به خاطر اشتباه تایپی تمام زحمات من را نادیده گرفتن والا غیر تمام مدارک من درسته وبه خاطر یه تاریخ حساب منو ببندان اون هم که زمانی که تازه حساب افتاده روی برد به والا چقدر واریز کردم من خدارو خوش نمیاد

Hello qramhmdyakbr560,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Coins.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? What date is on your documents and what dates did you enter into the casino? When was the last time the casino responded to you and what was it about?

Looking forward to your answer.

Regards,

Nick

Around 10/28/1359, my date of birth has been 2 months since I registered my ID card and I entered the site a year ago. 2 months ago, they sent me an email saying that you broke the rules and your account is always locked. Of course, this is my opinion, the sites should fix everything first, then let the player enter, not that after a year, I forgot the documents, there was one day left to get the monthly and weekly payment, this happened.

حدود 1359/10/28تاریخ تولدمن۲ماه ازثبت اهرازهویت میگذره ومن یک سال پیش وارد سایت شدم همون ۲ماه پیش به من ایمیل دادن که شما قوانینو زیر پاگذاشتی حساب شما باسیه همیشه قفل میشود همین پرسیدم آخه چرا دیگه کسی جواب نداد به قرآن چقدر من اونجا فقط واریز کردم البته این نظر منه سایتها باید همون اول همچی رو درست کنن بعد به بازیکن راه بدان بیاد داخل نه اینکه بعد یک سال یاد مدارک افتادن یک روز مونده بود که ماهانه وهفتگی رو بگیرم این اتفاق افتاد

I just want to say that I live in Iran and Holland is wrong. Don't get stuck on it tomorrow

فقط این هم بگم که من کلا ایران زندگی میکنم وفلاند اشتباه آست حالا فردا به همین گیر ندان

Hello qramhmdyakbr560,

Can you please forward the communication between you and the casino regarding this case to nikolas.b@casino.guru?

Hello, unfortunately, I deleted the emails between me and the casino, now I don't have anything in hand

سلام متاسفانه ایمیلهای بین من وکازینو پاک کردم الان در حال حاضر چیزی در دست ندارم

Hello qramhmdyakbr560,

I've checked the registration formula in the casino and it does not even allow you to set a year lower than 1908. Can you please clarify how is it possible that you could register with such different number?

Hi, I'm sorry, can you explain a bit more?

سلام ببخشید میشه یه خورده بیشتر توضیح بدید

Hello qramhmdyakbr560,

I asked how was it possible to register with year 1359 if the registration formula does not allow to enter such number there.

Dear qramhmdyakbr560,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Excuse me, what should I say? If you want my date of birth, I am 18.1.1881. Tell me any information you want.

ببخشید من باید چی بگم اگه تاریخ تولد منو میخاهید ۱۹۸۱.۱.۱۸هستم هر اطلاعاتی میخاهید بگید بدم

I would like to ask Coins.Game Casino to join us and help us resolve the issue with the player's registration birth. Can you please advise what options are there as it seems just like a honest mistake not an intention to gain any advantage in the casino.

I should have entered the date registered on the site on 1/18/1981, but by mistake I entered 2/28/1978, that's why my account has been closed and it is no longer possible to log in.

من تاریخ ثبت شده در سایت باید 1981/1/18وارد میکردم به اشتباه 1978/2/28,وارد کردم به همین دلیل کوچک حساب من بسته شده ودیگر امکان ورود وجود ندارد

Hello.

Sent information to nikolas.b@casino.guru

Hello qramhmdyakbr560,

The casino has provided us multiple evidence regarding breaching of casino terms including incorrect date of birth during registration. Unfortunately, as every single details was incorrect, it does not seem as a honest mistake and it should have been reported to the casino instantly.

We will be now forced to reject the complaint based on the above stated facts,

Regards,

Nick