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good morning

I have a pending withdrawal since the 19th, my account is verified, they always tell me in the chat that in less than 14 days

More than 14 have passed and I have not been admitted yet, the withdrawal appears as pending. I contact them by chat again today 11/5/2020 and they tell me that they have problems in the system and that they do not know when it will be solved, I still do not have my 400 euros

buenos dias

tengo una retirada pendiente desde el dia 19, mi cuenta esta verificada, siempre en el chat me dicen que en menos de 14 dias

han pasado mas de 14 y aun no me han ingresado, la retirada aparece como pendiente. Les contacto por chat de nuevo hoy dia 5/11/2020 y me dicen que tienen problemas en el sistema y que no saben cuando se solucionara, yo sigo sin mis 400 euros

Dear Cristobal,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you indicate whether this was your first attempt for a withdrawal, or you made successful withdrawals before?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Thank you very much cristofer6 for your reply. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Cristofer,

I looked at your complaint and will do my best to help you. I would like to invite Casino Intense into this conversation. Can you please specify what is the problem with player’s withdrawal?

The withdrawal will be in the player account within the next 2 days.

Thanks

Dear Cristofer,

please let me know when you'll receive your winnings.

The payment was sent yesterday, can you please confirm receipt?

Thanks and apologies for the delay

good morning

so far I have not received anything

Buenos dias

de momento no he recibido nada

Dear Cristofer,

please, try to check later, you should receive it soon.

Thanks for understanding.

Good afternoon

withdrawal received

thanks

Buenas tardes

retirada recibida

gracias

Dear Cristofer,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards,

Viliam Casino.Guru