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What happens is that I enter my email and when I withdraw the money earned it tells me that I will receive a confirmation code and I do not receive any code to my email

Lo que sucede es que ingrese mi correo electrónico y al momento de retirar el dinero ganado me dice que me llegara un código de confirmación y no me llega ningún código a mi correo electrónico

Hello linisromero1,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with bwin Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you try to use a different payment method? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

If my account is verified since yesterday 04/17/2023, when I opened the account, I received a code to open it and I am verified.

My means of payment was by nequi and for the first time I recharged and the money did not appear reflected, so I had to recharge again, which means that my first recharge was lost.

And it has not let me withdraw the money earned because I did not receive a confirmation code by mail.

Si mi cuenta esta verificada desde el día de ayer 17/ 04/ 2023 cuando abrí la cuenta me llegó un código para poder abrir esta y quedo verificada.

Mi medio de pago fue por nequi y por primera vez recargue y no me apareció reflejada la plata, entonces me toco recargar nuevamente, lo que quiere decir que mi primera recarga se perdió.

Y no me ha dejado retirar el dinero ganado por que no me llega codigo de confirmación al correo.

Hello linisromero1,

Can you please clarify if you mean a deposit or withdrawal? I'm not entirely sure if I understand your issue correctly.

Dear linisromero1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.