Betzino Casino - Spelarens insättning har aldrig krediterats till hennes konto.

I made deposit with my bank card 300 euros and it fails but money they took from my bank card.They can not find my money

Jag gjorde insättning med min bankkort 300 euro och det misslyckas men pengar de tagit från min bankkort.De kan inte hitta mina pengar

Dear zinaida78,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear zinaida78,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Hey!

My bank has helped me to replace that money. I made a police report against betzino. 8 days ago I received an email from betzino that they will pay me money in 5 days, but the money has not yet reached my bank. I am still waiting

Hej!

Min bank har hjälpt mig att ersätta den pengar.Jag gjörde polis anmälan mot betzino.Föra 8 dagar fick mail från betzino att de ska utbetala pengar till mig om 5 dagar,men pengarna inte än kommit till min bank.Jag väntar fortfarande

Thank you for your reply, zinaida78. Has your deposit been returned back with help from your bank?

I made a card complaint and received temporary compensation, but betzino did not send money to me or my bank.We are waiting

Jag gjorde kortreklamation och fick tillfälligt ersättning,men betzino inte skickat pengar till mig eller min bank.Vi väntar

zinaida78, could you please forward all the relevant communication between you and your bank to kristina.s@casino.guru? If there is any relevant communication between you and the casino, please forward it as well. Thank you in advance.

Dear zinaida78,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.