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I made a deposit of 500 euros at betmasters.com. I withdraw the first 500 euros and they accept it normally. The next day 24/12 I make another withdrawal of 500 euros and every day they reject it. I talk to the chat and they tell me that they have forwarded it for control and popular nothing. The account is authenticated

Έκανα κατάθεση 500 ευρώ στη betmasters.com.Κανω ανάληψη τα πρώτα 500 ευρώ και τη δέχονται κανονικά.Την επόμενη ημέρα 24/12 κάνω ακόμα μια ανάληψη 500 ευρώ και κάθε μέρα μου την απορρίπτουν.Μιλαω στο τσατ και μου λένε ότι το έχουν προωθήσει για έλεγχο και λαϊκά τίποτα.Ο λογαριασμός είναι ταυτοποιημενος

Hello Γιώργος,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Do I understand correctly that the first €500 has been processed successfully and you have already received it?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Good evening. Thank you for the prompt response. I made a deposit of 500 euros correctly, I played some bets and my balance became 1179 euros. On the same day of the deposit I make a withdrawal of 500 euros which is successfully approved and since then (24/12/21) each day I ask for an extra 500 euros and they cancel it for no reason. I am happy to forward our conversations to you in your email.

Καλησπέρα.Ευχαριστώ για την άμεση ανταπόκριση.Σωστα έκανα κατάθεση 500 ευρώ,έπαιξα κάποια στοιχήματα και το υπόλοιπο μου έγινε 1179 ευρώ.Την ίδια ημέρα της κατάθεσης κάνω ανάληψη τα 500 ευρώ η οποία εγκρίνεται επιτυχώς και από τότε (24/12/21) κάθε μέρα ζητάω ανάληψη επιπλέον 500 ευρώ και μου την ακυρώνουν χωρίς λόγο.Ευχαρίστως σας προωθώ στο email σας τις συνομιλίες μας.

Is there anyone newer? Will you be able to help me get my money?

Υπάρχει κάποιο νεότερο;Θα μπορέσετε να με βοηθήσετε να λάβω τα χρήματα μου;

Thank you very much Γιώργος for your reply. I will now transfer your complaint to my colleague Jozef (jozef.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

My issue has been resolved! Thank you !!!

Επιλύθηκε το ζήτημα μου!Σας ευχαριστώ!!!

Dear Γιώργος.

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help, but I hope you won’t come across a problem like this again.

Best regards, Jozef