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I feel like this casino is rigged or something similar to that because I've made several deposits (approximately $3000 or more) in less than 2 months, and I have never managed to gain even a minimal profit. I feel it's unfair, and I literally haven't won more than I deposit... therefore, I haven't been able to request a withdrawal. I don't know if they've banned me, blocked me from winning, or something like that without letting me know, because really, this is the worst casino I've tried. I've never experienced anything like this before. I've tried to take advantage of their "bonuses," but when I do, they don't give me any rewards, or if they do, the winnings are a maximum of $10. It's a joke.

Siento que este casino está amañado o algo similar a eso, ya que he realizado varios depósitos (aproximadamente como $3000 o más) en menos de 2 meses y jamás he logrado obtener aunque sea una ganancia mínima, siento que es algo injusto y literal no me ha hecho ganar más de lo que deposito.... por ende no he logrado solicitar un retiro. No sé si me tengan baneado, bloqueado para no obtener alguna ganancia, o algo por el estilo y no me lo hagan saber, porque de verdad, el peor casino que he probado, jamás me había pasado algo similar, he querido aprovechar sus "bonos" y al querer hacerlo, no me dan ni un solo premio, o si me dan las ganancias son de máximo $10 pesos, es una burla

Dear david250398daag,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP):

https://casino.guru/learn-about-games-of-chance-rtp-variance

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Kristina

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

What do you mean by more information? I can attach a screenshot with the total of my deposits VS the total of withdrawals, without any problem...

A que se refiere con más información? Puedo anexar captura de pantalla con el total de mis depósitos VS el total de retiros, sin ningún problema...