Betano Casino BR - Spelaren kämpar för att avblockera sitt konto.

I have an account with Betano for more than 5 months, I have always made deposits and received my withdrawals, last week I was asked to verify documents to be able to make a withdrawal like this I did, they did not accept my energy bill that I sent in my name and in PDF saying that they don't accept boleto, I contacted the chat, she said that my surname was wrong in betano's registration and that she would call me on the same day they accepted my energy bill and validated my account, but they blocked my account saying that to unblock, they would call me, they send me an email every 1 hour saying that they tried to contact and without success and my cell phone does not have a missed call, my number is correct in the registration, I went to the social networks of the same and to my surprise everyone complaining about the same situation.

Tenho uma conta na Betano há mais de 5 meses, sempre fiz depósitos e recebi minhas retiradas, na semana passada me pediram para fazer verificação de documentos para conseguir realizar um saque assim eu fiz, não aceitaram minha conta de energia que enviei em meu nome e em PDF falando que não aceitam boleto, entrei em contato com o chat a mesma disse que mei sobrenome estava errado no cadastro da betano e que iria me ligar no mesmo dia aceitaram minha conta de energia e validara minha conta, porem bloquearam minha conta dizendo que para desbloquear iria me ligar, me mandam e mail de 1 em uma hora dizendo que tentaram contato e sem sucesso sendo que meu celular não tem uma cjamada perdida, meu número está correto no cadastro, fui nas redes sociais da mesma e para minha surpresa todos reclamando da mesma situação.

Hello rosicleiapereira1984,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Betano Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when was the first call supposed to happen? Was it a phone call or some kind of skype video call? When was the last time the casino contacted or responded to you?

Looking forward to your answer.

Regards,

Nick

Good morning, in the chat they always answer me but the answer is always the same as they will contact you by phone, who made several attempts and failed, how did they contact me if my cell phone doesn't leave my hand waiting for their contact.

Bom dia, no chat eles sempre me respondem mais a resposta é sempre a mesma que vão entrar em contato por telefone, que fizeram várias tentativas e não conseguiram, como entraram em contato comigo se meu celular não sai da minha mão aguardando contato deles.

Sorry according to them a phone call that never happened.

Desculpa segundo eles uma chamada telefônica que nunca aconteceu.

Do you have any communication saved with the casino where they promised such a call with an exact date? If yes please forward it to nikolas.b@casino.guru.

Dear rosicleiapereira1984,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good Morning

You can close the case, they already unlocked my account and paid me.

Bom dia

Podem encerar o caso, já desbloquearam minha conta e já m pagaram.

Thank you rosicleiapereira1984 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick