AllySpin Casino - Spelarens begäran om stängning av konto ignoreras.

I requested account closure due gambling addiction for the first time in february and they didnt reply. I have tried many times to get my account closed but they have been unrenponsive everytime. Im asking for refund of my deposits since the day i reported gambling addiction.

Dear kdkd,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after the cooling off period and this cannot be done for players who are addicted/with gambling problems).

Would you be so kind as to forward me the account closure requests that you sent to the casino? My email address is dominika.l@casino.guru.

Thank you very much in advance.

Best regards,

Dominika

They dont reply any of my messages and i have sent them many emails that i have gambling addiction and i want my account closed but no answer.

Emailed you. I have also contacted them on live chat regarding this but no action

Dear kdkd, kindly forward the emails containing the account closure requests.

Did you get the screenshots i emailed? What do you think?

Dear kdkd, could you please forward the actual emails you sent to the casino regarding your gambling addiction and account closure request, instead of sending screenshots? It’s important for us to review the full communication with proper headers and timestamps, which we can only see clearly through forwarded emails.

They havent replied anything to any of my messages. I forward you the emails from "p********@outlook.com" address.

My account is still open so they havent closed it.

These 100%+200 spin casinos are all the same and they have like hundred different sites, they obviously pay you money to promote them as reliable casinos but the truth is all of these clones are not reliable operators and many people are waiting ages for their winnings.

Thank you very much, kdkd, for providing the necessary information. I will now transfer your complaint to my colleague Michal (michal.v@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Hello kdkd,

My name is Michal and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear AllySpin Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.