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Hello. I have had a 8888 casino account for a long time. Today I deposited BGN 20 at the Easy Pay cash register. I play the following online game -10001 nights- BGN 1. per spin. I receive a bonus on all 5 lines - maximum number of free spins, namely -12. The moment I get it, the system throws me out of the game. It takes me over 4 minutes to get back in the game. Upon entering, I receive a notification that I have won BGN 31.90 from the bonus games. Within two days, this happens to me twice as a bonus. Both times my sad one is around BGN 30. In this way, I really have reason to doubt that my bonus winnings could have been manipulated, as I have not seen these 12 free games at all. I contacted an online operator However, he failed to assist me and informed me that I could not be provided with a record of the bonus in question. The history of my games on the site also does not detail the winnings.

Здравейте. Имам акаунт в казино 8888 от доста време. Днес депозирах 20 лв. на Изи пей каса. Играя на следната онлайн игра -10001 nights- 1лв. на завъртане .Получавам бонус на всички 5 линии -максимален брой безплатни завъртания а именно -12 . В момента в който го получавам ,системата ме изхвърля от играта . Отнема ми над 4 минути да вляза в играта отново . Влизайки получавам уведомление ,че от бонус игрите съм спечелила 31,90 лв. В рамките на два дни ,два пъти ми Се случва това на бонус. И двата пъти печалната ми е около 30 лв.По този начин ,аз реално имам основание да се съмнявам ,че бонус печалбата ми ,би могла да е манипулирана ,тъй като изобщо не съм видяла тези 12 броя безплатни игри.Свързах се с онлайн оператор ,който обаче Не успя да ми съдейства и ме уведоми ,че няма как да ми бъде предоставен запис на въпросноят бонус. В историята ма игрите ми в сайта ,също не е подробно отразена печалбата.

Dear Veselinka87,

Thank you for submitting your complaint. I apologize, but I am not sure I understand what happened.

Do I understand correctly that your winnings have not been credited?

Or are you indicating that the casino is offering rigged games?

Thank you in advance for your reply.

Best regards,

Kristina

I have reason to believe that the casino offers customized games.

Имам основания да смятам ,че казиното предлага нагласени игри.

Thank you for your reply, Veselinka87. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do.

Thank you for your understanding.

Dear Veselinka87,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.