888 Casino SE - Spelaren förlorade pengar efter att ha öppnat kontot igen.

I deposited a substantial amount of money and requested bonuses. I was also shut down due to gambling addiction and they reopened the account, causing me to lose a lot of money, but they refuse to reimburse me.

Satt in mycket pengar och bett om bonusar. Var även avstängd pga spelmissbruk och de öppnade upp kontot och jag fick förlora massa pengar där men de vägrar återbetalning.

Hello emmisen89,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino SE. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you request for the self-exclusion and how long after that did the casino reopen your account? Did you ever mention gambling addiction within your request? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

It had been many years since I did a self-termination due to gambling addiction. Opened the account again after 2019. The casino says it was a brand new license and therefore I could open my account again

Det var många år sen jag gjorde en självavslutning pga spelmissbruk. Öppnade kontot igen efter 2019. Casinot menar på att det var en helt ny licens och därför kunde jag öppna mitt konto igen

We apologize, , but we are unable to assist you with your request. Due to the significant time that has passed since the incident you described, which is over one year ago, we are unable to investigate further. Our policy prohibits us from pursuing cases classified as "cold cases" as gathering evidence and reconstructing a timeline becomes highly challenging, if not impossible.