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I had an amount of R300 deposited to your account for the 100%cash back slot games, an The money did not come into my profile. I need answers please, This is urgent.

Dear TFrere,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Nick

Hi, this answer is not good enough. I bank with Capitec an anytime an online payment is done, it is done immediately. I have sent a screen shot of the place who took my R300 i showed you the transaction done as proof an I want this investigated within the next 24hrs. You answer gives me no solution moving forward. Give me a contact number of where my money went too as you guys have added information on your system so you are responsible for it. This is absurd an irresponsible that money can be taken an I cannot use it for the purpose you have shown which is the gambling. Note: I added my detaild for te payment to take place. The money was taken an the fault lies on your end. So follow it up immediately. Answers immediately.

I also received 2 x automated calls on the day my money was taken advising that I can go ahead an make play with the amount I added, this is your information, how is it possible, my money gets lost in transit, this is not a loss, Its fraud!!, an fraud will not be tolerated. I want a refund of my R300 back to my account.

Hello, This is ridiculous, How can Money be taken, an your system cannot account for it, You have not provided a soluble answer an to date, you have no decency to advise that this query is now being handled by a manager of Casino Guru. Is this a fraudulent Company? Where is my money an my feedback?

Dear TFrere,

I really hope that you are aware that we are not a casino and you submitted your complaint against 777SlotsBay Casino.

Please forward your communication with the casino to nikolas.b@casino.guru.

Can you plese tell me where the R300 went to?? I would appreciate a response instead of making me go back and forth with complaints an no solutions. I would like to get my money refunded. ASAP

Dear TFrere,

Please note that without forwarding the requested information, the complaint will be rejected.

Dear TFrere,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.