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Hello, I opened an account in my name, after playing for a while I wanted to make a cash withdrawal, here comes the problem, because I did not have money in my bank account and I made the deposits with the card in the name of my wife. Well, they have blocked my account and withheld my earnings because they say that third-party payments are not accepted, I have tried to fix it with them but there is no way. I would like to know if there is any way to get my money back. Thank you

Hola, abrí una cuenta a mi nombre, después de un tiempo jugando quise realizar una retirada de efectivo, aquí viene el problema, pues yo no disponía de dinero en mi cuenta bancaria y hice los ingresos con la tarjeta a nombre de mi mujer. bien pues me han bloqueado la cuenta y retenido mis ganancias por qué dicen que no se aceptan pagos de terceros, he intentado arreglarlo con ellos pero no hay manera. me gustaría saber si hay alguna manera de recuperar mi dinero. gracias

Dear anadarocas,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the T&Cs, and this is what I found:

"8. 20Bet does not accept third-party payments. You must make deposits only from a bank account , bank cards VISA/MasterCard, payment systems Skrill/NETELLER or other payment methods that is registered in your own name . If we determine during the security checks that you have violated this condition, then your winnings will be confiscated , also 20Bet is not responsible for the loss of funds deposited from third-party accounts."

Furthermore, please check our Fair Gambling Codex for Players:

"Payments

For deposits and withdrawals, you should only use bank accounts and credit cards held in your own name. If you don't do this, you might get into trouble when trying to make a withdrawal. This rule is mostly in place to prevent credit card misuse and also because of international anti-money-laundering regulations."

Please understand that one of the main casino rules has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand.

If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.

Thank you very much in advance for your reply and understanding.

Best regards,

Kristina

Dear anadarocas,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.