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Hello, I am experiencing issues with withdrawing funds from the betting agency 20bet. I currently have €20,000 there. I have verified my account and submitted all necessary documents under my name, and they have been approved. The first withdrawal of €40 went smoothly, but when I try to withdraw a larger amount, they tell me that my bank has blocked the payment and that I should choose a different payment method. I contacted my bank, and they informed me that everything is fine and that they are not blocking anything. I have deposited quite a lot of money into this betting agency and am feeling desperate about the situation. The support team communicates with me but keeps repeating the same message, suggesting that I contact my bank.

Dobrý den mam potíže s výběrem financí u sázkové kanceláře 20bet. Mam tam momentálně 20 000€. Ucet mam ověřeny všechny potřebné dokumenty vedené na mé jméno jsem doložil a jsou schválené. První vyber 40€ proběhl v pořádku ale kdyz chci vybrat větší částku tak mi napíšou ze mi platbu zablokovala moje banka at zvolím jinou platební metodu.Svou banku jsem kontaktoval a tam mi oznámili ze je všechno v pořádku ze ma banka mi nic neblokuje. Docela dost peněz jsem vložil do téhle sázkové kanceláře a jsem z toho zoufalý. Podpora semnou komunikuje ale píše pořád to samé dokola ať kontaktuji svou banku.

Hello Bezicicil,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 20Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you try to use a different method as advised by the casino?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

My account has been fully verified since this morning. I last spoke to 20bet this afternoon. As I made sure that my account was fully verified, I requested a withdrawal this afternoon but they denied it. This is exactly what they told me. For further withdrawal requests, please use a different card/payment method. You can use a bank transfer, for example.

If you have any further questions, do not hesitate to contact us at any time, because we are always available and here to help you! I don't understand why the first withdrawal went well, but when I won a bigger prize, they want to verify the account, which I understand, and I also provided everything properly, but even after providing all the documents that they approve, the withdrawal is blocked.

Ucet mam plne ověřeny od dnešního rana.S 20bet jsem naposledy mluvil dnes odpoledne. Jak jsem z jistil ze mam ucet plne ověřen tak odpoledne jsem požádal o vyber ale ten mi zamítli. Napsali mi přesně tohle.Pro další žádosti o výběry prosím použijte jinou kartu/platební metodu. Můžete například použít bankovní převod.

V případě jakýchkoli dalších dotazů nás neváhejte kdykoli kontaktovat, protože jsme vždy k dispozici a jsme tu, abychom vám pomohli! Hlavně nechápu ze první vyber proběhl v pořádku při mé větší výhře chtějí ověření účtu což chápu a taky jsem všechno řádně doložil ale i po doložení všech dokladů které mi schválí tak vyber blokuji

Hello Bezicicil,

Could you please confirm whether you have attempted to use a different method as advised by the casino?

If you have not done so yet, we kindly ask you to proceed as soon as possible and inform us within the next 14 days after making the request if the funds have been received.

Looking forward to your update.

Best regards,

Nick

Dear Bezicicil,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.