4 månader sedanOriginalspråkÖversättning
Okay first of all the site has a fantastic interface and a huge selection of games.
However after winning €276 and completing the onsite verification I am still yet to receive my winnings. I have exchanged emailed with KYC@trinocasino.com and provided documentation as requested but am now being asked to Provide documentation that is impossible to get?? The SAME documents I have provide have been accepted on all other sites but for some reason are being rejected here so be very careful before you deposit in this site
My username is Yosinly
However after winning €276 and completing the onsite verification I am still yet to receive my winnings. I have exchanged emailed with KYC@trinocasino.com and provided documentation as requested but am now being asked to Provide documentation that is impossible to get?? The SAME documents I have provide have been accepted on all other sites but for some reason are being rejected here so be very careful before you deposit in this site
My username is Yosinly
- Good selection of games
- Good promotions
- Good interface
- Withdrawal times
- KYC
Trino Casino
3 månader sedan
Dear Yosinly,
Thank you for sharing your experience, and we’re sorry to hear about the inconvenience you faced during the verification process. We take verification very seriously to ensure the highest level of safety, and documents are always processed in strict accordance with our security policies.
The good news is that once your identity or payment method is verified, we don’t ask for additional documentation, making future withdrawals smoother. As I can see in our system, your account is now fully verified, so any future withdrawals should be processed more quickly and reach your bank account without delay.
Thank you for playing at Trino, and may luck always be on your side! 🍀
Best regards,
Trino Casino
Thank you for sharing your experience, and we’re sorry to hear about the inconvenience you faced during the verification process. We take verification very seriously to ensure the highest level of safety, and documents are always processed in strict accordance with our security policies.
The good news is that once your identity or payment method is verified, we don’t ask for additional documentation, making future withdrawals smoother. As I can see in our system, your account is now fully verified, so any future withdrawals should be processed more quickly and reach your bank account without delay.
Thank you for playing at Trino, and may luck always be on your side! 🍀
Best regards,
Trino Casino
