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Casino Guru

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6 månader sedanOriginalspråkÖversättning
This site is bad. I’ll say again. The game providers are the worst and the format and quality of the site is even sorrier. Some games you can’t get out of without using the back button on your search bar. You cannot win here as I’ve deposited at least three times and it’s not just about not winning but when you can’t play for more than 3 minutes with your deposit because there is actually no wins no bonuses or anything else that would keep you playing. This site is really bad and it’s just like a few other sister sites but at least the others pay a little so you don’t just throw money away. Because when you play here that’s what it feels like.
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  • You can use litecoin
  • Everything else about the site is negative
7 månader sedanOriginalspråkÖversättning
That’s twice now depositing on their site and I use no bonuses. But it is like the win any amount button is off. It seems like for one you cannot get a bonus or even come close. Your money just disappears almost as soon as you start playing. I don’t like these games anyways but figured I’d give it a try. Don’t. It’s a waste of money. There are so many better casinos to play at. You just feel like you should have burned the money instead. I know you don’t always win. But at least have fun playing in the goal. Not here.
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  • Instant withdrawals
  • Everything else about the site. It’s bad.
7 månader sedanOriginalspråkÖversättning
This site started off bad. I played the 50 spins and what I won from them lost down to .18 cents and it said my free spin bonus was over. That was just the start. When I deposited with no bonus attached they put the .18 and free bonus playthrough on my deposit. When I tried to play the games it kept telling me I couldn’t spin with a bonus only spinlogic. When I finally got them to fix it I could only play a few providers. The spinlogic ones kept telling me I had insufficient funds and would take all my money to zero even though I had the 30. Then most of the providers you can’t play in America. Providers that are readily available to me at many other casinos in America. This was the worst experience I’ve ever had and I’ll never put a dime in to this site again. I’m going to stick with the sweepstakes sites and the instant withdrawal rtg casinos. Never here though. Keep your money if you are in America. I don’t know how they do other countries.
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  • Lots of game providers
  • Can only play but about 5 percent of the games.
  • Customer service is not very helpful
  • Too many glitches.
Joya Casino
2 månader sedan
Dear Michael,

Thank you for taking the time to share your experience with us, and we sincerely apologize for any inconvenience you faced at Joya Casino.

Regarding the issue with the free spins and the playthrough requirements, it seems that the bonus wasn't fully released on your profile initially, but I'm glad to hear our support team resolved it quickly. As for the game availability, unfortunately, we have limited control over which games are accessible in specific regions, as this is determined by the game providers themselves based on their licensing agreements.

We appreciate your feedback and would love to welcome you back anytime you're ready to give us another try. If you have any questions or need further assistance, our support agents are always available to help and provide you with clear answers.

Thank you for your understanding.

Best regards,

Joya Casino
7 månader sedanOriginalspråkÖversättning
Before i deposited or won any money I could get in touch with live agents anytime almost instantly. Now since I won a little 125 they will not even respond to me in any way. I submitted my documents for verification and i understand things can take a little longer than what they say but you would think they would tell me that. Every time I go into live chat I get nothing. No one will respond. This is disgusting and they are definitely a rip of scam casino if that’s the case. I bet anyone else that hasn’t won would get a response instantly. Plus now I see it’s not just me they do it to. Seems to be a theme here at steal your money club. Formerly lucky owl club. They can’t even tell me what is going on. It’s been over four days and for the last three I can’t get a response. Don’t play here unless you want to join in with all the stress and aggravation.
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  • None
  • No response from live chat or emails about my withdrawal or verification.
  • Not instant withdrawals and far from it.
7 månader sedanOriginalspråkÖversättning
This site is true to its word. It pays out instantly. Plus you are texting someone and they ask you to confirm your withdrawal. If there were any problems they would fix it. My bitcoin address was copied wrong and instead of sending it to that one they made sure it was correct. I can always can get in touch with a representative whenever I need to. I haven’t won much but what I did win came instantly. Needed to be verified first but that was a day or two. Overall this casino is really good. I will be playing here a lot.
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  • Instant withdrawals.
  • Access to customer service agents any time.
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