mag7s recensioner

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2 månader sedanOriginalspråkÖversättning
There is No special offers for being a vip. Many sites gives more back to their players and you dont even need to be a vip for it. I closed my account. When i told them that I have an addiction and lost my monthly income, they said that I enjoyed games and had some nice winnings. Never seen this kind of behaviour towards someone who is sick. Where is the emphaty?
  • Disgusting behaviour towards sick people
  • No good offers, even if you are a vip and have lost a lot
2 månader sedanOriginalspråkÖversättning
Dont use the site. I have sent them multiple emails and also used live chat to say that I want to be permanently banned from this site due my addiction. They refused to do so. Only thing they offer is 5 years block. That is not enough, when i ask to get a PERMANENT BLOCK due my addiction.
  • Not responsible casino
  • Horrible support
3 månader sedanOriginalspråkÖversättning
Horrible experience. I have asked to block me permanently from this lisence. They allowed me to register and deposit with same details. After loosing the money they have blocked my account permanently. There is none refund, even when i shouldnt have been able to register even. This site and royspins has both horrible support that is really arrogant towards customers. They dont care at all and is contantly lying to make benefit for themselves. I wouldnt use these casinos. Also alert to all that for example cashback has 10x max win limit which is always extremely bad. They also lie and say they cant affect to rtp. Everyone knows by now that casinos can buy different rtp versions on play and go slots. Just overall this casino management dont care about responsibility and dont have any problem to lie to customers. We also see this from other complaints regarding sistersite royspins.
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  • No care towards responsibility
  • Horrible and arrogant support
  • Bad terms
4 månader sedanOriginalspråkÖversättning
This must be worst casino there is. They dont answer any questions or concerns. They handle complaints based on their own opinion, not any correct details. They dont comply with mga rules. They couldnt care less about responsibility and protecting vulnerable people, such as addicts.
  • Failed responsibility
  • Extremely bad support and complaint handling
  • You cant get any answer for your concerns
  • They dont care about harm that gambling causes, they allow addicts to use the site
5 månader sedanOriginalspråkÖversättning
This is warning to all that do not use a site like this or support this kind of casino ever. I asked them is it possible to refund based on my difficulties. It took a week and they asked me a lot of different documents. I sent them very private information about my difficulties, doctors statement, 8!!! Different Bank statements. I thought that this was meaning that they will refund me as there were so many documents they asked. But definitely not. They only said that refund denied and I have accepted the terms. And this is where they needed over 10 private documents regarding me? This has caused me so much stress and anxiety. I really wouldnt want anyone to have these details and I wouldnt have send those if I would have known that. I have never seen anything like this. Honestly speaking disgusting behaviour towards someone who is already in vulnerable position. Stay away from a place like this! They have now blocked my contacts, I cant send emails or go to live chat. This was while I was waiting for an answer that why my refund was denied. I have now sent very private documents to them and they have blocked me after completely, this is stressing me out so much. I have never been treated as badly. Stay away from here! If you will have any issues they can just block you without any answers.
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  • Asking multiple private documents for nothing
  • No care towards someone who is already sick
  • Making desicion for complaint that didnt say basically anything regarding that and why it was denied
  • Dont give any answers and block you so you cant contact them
5 månader sedanOriginalspråkÖversättning
Horrible site. There is No cashback, no goodwill rewards. No respect towards customers. This site offers absolutely nothing. Also you cant really wager the bonuses as they have excluded pretty much all the slots. I havent seen this bad site on a while. I would say stay away from here. Alert!! They have hidden RTP on play and go slots. Do not use the site.
  • No goodwill bonuses
  • Bad support
  • No respect towards customers
  • Hidden RTP on play and go slots
6 månader sedanOriginalspråkÖversättning
Extremely bad payouts. Money goes extremely fast here. Played 500 e with max 1 e bet and not even 200x win. Horrible. For No deposit bonus you get some spins that end up all the time less than those is worth. Also wager is x40 which is really high. I would recommend casinos that has wager free goodwill bonuses. Also the cashback amount is lower if you get any bonuses. I have never seen anything like this on other casinos. On this casino you will need to loose to get any rewards, they dont have any system that would give rewards by wagering. I dont recommend. Arrogant support tells someone who is addicted about the big wins someone has got. Does this sound responsible to you?
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  • Bad bonuses with high wager
  • Cashback has x3 wager and also amount is lower if you receive bonuses
  • Reward system is extremely bad
  • Arrogant and mean support towards someone who is highly addicted and sick
6 månader sedanOriginalspråkÖversättning
Bad experience. You wait an answer for a complaint many months and still not a single answer. I think there wont be any answers coming. Worst complaint handling I have seen so far. Support dont help at all. Based on my experience about how they treat people, I wouldnt use the site.
  • Complaints dont get resolved
  • Extremely slow support
6 månader sedanOriginalspråkÖversättning
First you wait answer for complaint many weeks. All the time being told that it is in process and being reviewed. Still No resolution, so I went to live chat to ask updates. While having a conversation I got kicked out from their chat. Seems like there wont be any answers after all. After two months got an answer after asking it myself that there wont be any refund. I have never seen such a bad customer support in any casino. The way they treat people tells a lot about this. Stay away from a casino like this!!!
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  • No resolution for complaint
  • Being blocked from chat when asking about the update
  • None respect towards people
7 månader sedanOriginalspråkÖversättning
I wouldnt use a site that benefits from sick people. I was asked to send personal medical records that showed my diagnoses for nothing. I have only asked to send those when casino was going to refund deposits. If casino seems someone has diagnosed as addict it would be only fair to refund. If we know about addiction, we know that it causes you to send all your money even when you dont really want to. I would recommend all to use only casinos that care about the issues they cause and is fair regarding their actions.
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  • Not fair
  • Asking personal medical records for nothing
WinSpirit Casino
7 månader sedan
Dear Mag7,

We deeply regret any distress you might have experienced with our platform. At WinSpirit Сasino, responsible gaming is at the core of our values. We would appreciate it if you could directly contact our support team: support@winspirit.com to help us better understand and address your concerns. Your feedback is crucial to our continuous improvement.
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