Användarprofil | Casino Guru

Senior aspirant

Nederländerna

Instaspin Casino

8 månader sedanOriginalspråkÖversättning

Have encountered several issues with this casino, from wins not being paid out until a self exclusion which failed. In all those cases the casino support was quick responding and did resolve my issues in all situations.

For me this is one of the few casinos that is not fake but does care about its players and their satisfaction.

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Lätt att sätta in
Easy to deposit
Quick Live Support
Quick Live Support

Vissa funktionsfel om vinster som betalas ut omedelbart är fortfarande inte helt lösta.
Some malfunctions about wins getting paid out instantly are still not fully resolved.

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Youssf

Senior aspirant

Nederländerna

Heybets Casino

1 år sedanOriginalspråkÖversättning

Poor casino with no contacts. It is very easy to join and deposit money, but once you have a problem they won’t respond on your mails/chats. Even when you start a complaint on this platform the casino will do all it can to delay your case and eventually lie about evidence to see cases closed without affecting their score on here.

After three months having a ongoing complaint here with Casino Guru I just forwarded my case to their Licensor hoping they can intervene as this casino wont resolve problems.

Stay far away from this poor casino, there are much better casinos from Curacao that do have a proper working Support and try actually to resolve issues.

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Lätt att registrera
Easy to register
Enkla insättningar
Easy deposits

Ingen fungerande Live Support
No working Live Support
E-postkontakt fungerar inte heller
E-Mail contact don’t work either

Alla recensioner av Heybets Casino

Youssf

Senior aspirant

Nederländerna

JackTop Casino

1 år sedanOriginalspråkÖversättning

JackTop is a new online casino which is also licensed in Curacao and offers several online games and live casino.

However, if you are planning on playing this casino with responsible tools and hope for quick payouts, then you can spend your money much better by choosing another casino.

JackTop delays payments (both deposit and withdrawal) and has no responsible gaming policy at all.

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Lätt att gå med
Easy to join
Många insättningsalternativ
A lot of deposit options
Erbjuder många spelleverantörer
Offers many game providers

Ingen policy för ansvarsfullt spelande
No responsible gaming policy
Utbetalningar försenas i hopp om att spelarna slösar bort det
Payouts are being delayed hoping the players waste it
Livesupport är endast för standardfrågor
Live Support is only for standard questions

Alla recensioner av JackTop Casino

JackTop Casino

1 år sedan

Hello there,

We regret to hear that you are not satisfied with your experience at our casino.

We would like to inform you that we are experiencing some delays in crediting deposits to the game balance. This delay is dependent on when the balance transfer occurs. In relation to withdrawals, our finance department is actively addressing requests in a real-time queue, striving to expedite payments for utmost customer satisfaction.

Additionally, we support responsible gambling at JackTop Casino, and apart from offering a fair gameplay experience, we give our players a possibility to set a limit at their account, if they want to do it. We have the following limits:
1. Deposit/withdrawal - they help you to control how much funds or time you spend with us.
2. Cooling Off Limit - setting it allows you to freeze your account for a while.
More detailed information you may find by following this link - https://jacktop.com/info_pages/responsible_gaming

Please just write us an email support@jacktop.com or contact us via live chat and our manager will gladly assist you with your request.

Kind regards,
JackTop Casino

Youssf

Senior aspirant

Nederländerna

WestCasino

1 år sedanOriginalspråkÖversättning

Interesting casino that still operates illegally in The Netherlands. When sending a complaint regarding my matter they do not respond on this (passed months now) and when asking them in Live Chat all they say is you are not logged in so we can not see anything.

Clearly a casino that wants to dodge the case and responsibility. My complaint has already been forwarded to the KSA and if all other players do so they can get a million fine too like other casino groups :D

For all other Dutch players I can recommend to use their ADR ECOGRA before going to the law firm, maybe this puts some pressure on the casino and of course DO NOT JOIN THEM AS THEY ARE ILLEGAL HERE.

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Enkelt att registrera och sätta in
Easy to register and deposit

Verkar olagligt i Nederländerna
Operating illegal in The Netherlands

Alla recensioner av WestCasino

Youssf

Senior aspirant

Nederländerna

SpaceWin Casino

1 år sedanOriginalspråkÖversättning

Rogue casino,

After complaining about mistakes the casino made, they promptly closed my account and gave me a **** excuse about a system alert for negative feedback from another casino (without any evidence of course).

This all happened a week after my complaint probably finding out that they are wrong and needs an excuse to dodge the claim I made.

All I can do now is warn other players to stay away from this casino as much as you can to prevent disappointments..

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