Uttag på rtbet (sida 6)

I'm glad to hear that, I didn't see it asked anywhere but what payment method did you use ? Do you think you will stay in this casino or will you move to another one ? 🙂

Hej chencho_010, vad behövde du göra till slut eftersom de inte har krediterat mig pengarna än och jag blir rädd?

Till denna dag har jag inte fått pengarna uttagna den 18/06/24. Jag är desperat. Allt de säger till mig är att jag måste vänta eller att jag måste skicka mejl (som de inte säger något annorlunda till mig, de säger bara till mig att vänta). Jag har bett dem om ARN-koden, vilket är vad min bank kräver, och de säger till mig att de kommer att skicka den till mig (vilket de fortfarande inte har idag). Jag vet inte vad jag ska göra längre eftersom kundtjänst helt enkelt säger åt mig att vänta. Jag hoppas att du kan hjälpa mig!!!

Hej bra,

Jag insisterade mycket, jag gjorde många klagomål via mail och efter 2 veckor, på en lördag, hade de betalat mig med ett uttag via VISA. Jag spelar inte där längre, det är klart. Jag hoppas att du har tur och att du får betalt snart för de är såna rackare.

Wow, jag har klagat varje dag, jag pratar med människorna i onlinechatten och de säger alla till mig att jag måste vänta.

Hi, I see you've got yourself into an uncomfortable situation. It's been a long time, two months since you haven't had your money. The casino hasn't told you any specific reason why, just that you have to wait, yes ? I don't think that would add to the credibility and if you are interested, we have a Complaint Resolution Centre where we try to help players in situations like yours. 

If you are interested, you can open a complaint on this link and hopefully we can help you if you don't know what to do next.

Do you think you'll go for it ? 

Betalade de dig till slut? Jag har väntat på ett uttag i 7 dagar

When you go through this thread you can see that the player got paid recently but he said that it took him a lot of time and nerves. 

But if you've been waiting for a week, did the casino tell you why that is ? Did you need to verify here or not ? Did you play with the bonus ? 

Please let me know. 

Hej bra,

De tar lång tid men de betalar. Jag har gjort 3 lyckade uttag men ett tog mer än 2 veckor. Ha tålamod så kommer pengarna fram.

Tack,

Sergio

Förstod jag rätt? Till slut fick ni alla betalt med lite tålamod?

Player wrote before that that he got the money after some time. You may have to save yourself a lot of nerves, but they paid in the end. Why do you ask, do you have a withdrawal here too? How long are you waiting ? 

Ja jag begärde ett uttag för två dagar sedan, och när jag läser här blir jag lite orolig

Actually I'm not surprised, the player wrote that it took him more than 2 weeks to get the money, so I'd probably be prepared for such a wait. Of course, I hope that it won't be your case and you will get it sooner. We give casinos 14 days, so if they don't get it by then, you can contact us and we will try to assist you. 

However, was account verification also required or not ? 

Monday will be 14 days since the withdrawal request. they always just ask for my patience... I have 3 withdrawals pending, worth 1050 euros.

Hi, I would probably be slowly losing my patience if it were to last this long. When the 14 days are up, you can open a complaint with us and we'll see if we can help. 

Do so by clicking on this link. ⬅️

Anyway, did you play with the bonus or not ? Did you not have to give any documents to the casino or are you already verified ? 

I will wait for the answer. 

I didn't use a bonus. no documents were requested. I asked that I would like to identify the account, I would like to submit documents. he replied that this was not necessary at this time.

Okay, so I would stick to the complaint if you haven't received the money yet and it's been two weeks. In such cases I would also like to know what is behind it because two weeks of just being patient would probably not help me. 

However, now we will have to wait and see if something changes and it progresses further. 

I will wait for Monday, then it will be 14 days, so 10 working days. I will file a complaint on Monday. Thanks

Keep us updated, please.🙏

whatever happens, I'll report it.  according to their policy, the refund time is 3 working days, from the day after the refund request. we are currently at 10 working days, 13 days. I have written to them several times, they always just ask for my patience. customer identification was not done despite my specific request, they said it was not necessary. I have a total of 3 refunds in progress due to daily limits. 400 euros, 400 euros, 250 euros. it's about my oldest refund now, but none has happened so far.