Vinyl Casino – generell diskussion (sida 4)

I know it might feel that way, but unfortunately we are unable to intervene any earlier. It is the same with every complaint we receive, you know.

Jag tror det, men det är frustrerande att behöva vänta i 14 dagar på att komma in när de kunde ha löst det.

You're right, it is frustrating. I always try to consider the situation from a different perspective; the casino has a reasonable amount of time to provide services to you as its customer, and if they fail, there should be no further excuses, allowing my colleagues to intervene more directly.

I still understand your point of view, and I hope things will improve rapidly with your withdrawal.

Nå, det har inte blivit bättre. Jag väntar fortfarande på att pengarna ska täcka mina ögon. De har redan betalat 500 euro, men nu har jag väntat på de andra 500 eurona sedan den 3 oktober.

Det är frustrerande att uttaget var på 500€ två gånger och att de bara har betalat för ett uttag, det andra väntar jag på till idag och jag har redan gjort det på det tredje.

In this case, I hope that our team will be able to contact the casino soon and intervene in your case.

There is no explanation whatsoever about the delay, right?

If at least they sent an email, you know, that would make you feel better for sure. 🤷‍♀️

Ingenting skulle få mig att må bättre eftersom de sa att det var en tredagars deadline och vart har de tre dagarna tagit vägen?

Yeah, what I don't get is why they would delay this one payment if they already paid the first one.

It seems really weird to me, especially if they didn't explain anything to you.

Have you checked your spam folder as well, by the way? 🤔

Because sometimes emails from casinos can end there, you know.

Jag loggade faktiskt in på casinokontot och uttaget står fortfarande under granskning. Jag har inte ens behandlats än.

That is exactly what I meant. They should inform you about the reason for reviewing it for so long. Like what they do, why don't they ask for any documents and so on?

Or at least, if it is on the game provider site, inform you about that. Because many times also game providers need to check players' gameplay, you know.

Deras ursäkt är att de har många uttagsförfrågningar, vilket är anledningen till att det tar så lång tid att behandla betalningen, men sedan den tredje har det varit lång väntan.

Definitely. Stating the problem to the player is fair, but it should also be about showing care and motivation to resolve the delay as soon as possible. Sadly, that's probably the hardest part and it feels like a never-ending story for most players. I do hope the casino knows what it is doing and wish you a quick ending! A good one!

Vet du, idag är det den 20:e och jag har väntat sedan den 3 oktober och svaret är alltid detsamma. Att de hanterar mitt ärende snabbt och med tillbörlig uppmärksamhet. Jag är trött på ursäkterna och att behöva vänta på det som är mitt. Jag är trött på att bli hånad.

I believe I get that.

The issue is that chat operators will not be present in most casinos to handle financial transactions, which leads to repetitive and unhelpful responses. It is more likely that "we will get to you when we catch up"... 🙁

Well, I know this situation is frustrating. I remember when I had to wait for two months for my bank to confirm one incoming transaction; waiting without any further option really hurts.

However, at least the casino should be aware of your complaint and my colleagues will remind them.