Sportuna Casino – generell diskussion (sida 4)

Vad väntar vi på? Det har gått 16 dagar sedan jag skickade in klagomålet om att Sportuna stänger supportchatten utan att svara mig. Ska vi göra något eller inte?

You at Casino Guru should see how serious this situation is. People trust your site and you give a rating of 8.1/10 to a platform that has been holding funds for over 16 days? and I have received nothing. The chat support has hung up on me and the emails I receive are all vague or automated. This is unacceptable. I ask you to immediately contact the relevant authority, such as Curaçao or Rabidi, so that an investigation can be opened or serious action taken. After all this time, I still have not received my money. It is absurd that a site like this still has a positive rating."

the thing that really makes me nervous is that instead of giving answers or helping you, they send you automatic messages where they say that there are a high number of requests and they make you wait forever

Det verkar som en bluff för mig och ingen hjälper mig att få mina pengar, jag blir verkligen besviken på alla.

Hi, and thank you for your messages.

I understand you’re upset. Waiting for your money and getting vague replies is frustrating. But please allow me to clarify how the complaint process works, because posting multiple angry comments won’t help move things forward.

Once a complaint is created, each party—the player and the casino—has up to 7 days to reply. That means up to 7 days total can pass just for the first round of communication. Only after this step can we properly assess what’s going on and ask further questions or escalate the case.

In your case, the complaint is still in its early phase. If you check the complaint page, you’ll see a timer showing how much time is left for each side to respond. I recommend using that as your guide rather than venting here, which doesn’t help your case or move things faster.

As for the 8.1 rating, we don’t change scores based on one unresolved complaint, especially when it hasn’t even reached the evaluation stage. If the issue proves serious and part of a wider pattern, the rating will be reviewed accordingly. We are sorry the casino is delayed, but the safety index expresses whether you get paid—not how quickly—at the end of the day. This is not very common knowledge.

For now, the best thing you can do is wait. I know that’s hard, but please let the process work.

Okej, jag väntar idag, vi är 17 dagar gamla... inga svar och ingenting alls, vi får se om jag måste vänta till 2027.

I also spot the complaint discussion; at least I can assure you that Dominika will take a closer look. At this point, we must hope for a fair outcome, although I understand that facing such a situation must be very stressful.

Hej, vad innebär ett rättvist resultat? Jag måste ha 100 % av mina pengar eftersom jag vann och jag har rätt att ta ut mina vinster, eller hur?

Hello, good question. let me explain further; it is a bit of theroetical matter. 🙂

I meant that the situation is obvious for you, but perhaps the casino has something else to say. I won't say, "Of course you must be paid," since no one knows what will happen next. In this context, "fair" means that you receive what you rightfully deserve. However, I do not intend to imply that I expect any kind of issue on your side, just being cautious. Don't worry about it, please. It's just warding.

God morgon, efter 20 dagar fick jag mitt första uttag på 136 euro i morse klockan 8. Jag ändrade mig, de betalade mig, det enda som saknas är att få mitt andra uttag på 86 euro. I alla fall betalar de.

Good day to you. That's great! I mean, it could be much better, painless, but since you had to go through the complaint, I bet getting the money is always a positive outcome.

I'd say that maybe this casino has been struggling with the withdrawal capacities and this is the result. Well,

I honestly hope the last part is much quicker!

Jag måste skriva om ännu en negativ erfarenhet från Sportun. Jag satte in 17 000 CZK och vann 53 000 CZK. Jag ville ta ut 48 000 CZK och det stod att jag hade överskridit den dagliga uttagsgränsen. Jag skrev till hatten, där de berättade för mig att det maximala uttagsbeloppet bestäms utifrån de insatta medlen och använda bonusar och att jag har rätt till 3 uttag per vecka, max 20 000 CZK efter 24 timmar. När jag skrev till min VIP-chef om mitt problem, vad händer om jag inte kan ta ut mina pengar direkt och han inte ens svarar mig, annars svarar han direkt efter mina svar...

Betalar Sportuna ut vinster eller är det bara en bluff? Jag kan inte ens hitta licenserna på deras hemsida. Kan någon hjälpa mig? Jag tog ut 500 euro den 17:e och undrar om dessa pengar kommer att skickas till mig eller är det bara en bluff?

Det är ganska irriterande, de flesta VIP-managers är inte omedelbart tillgängliga när sådana problem uppstår. Men om de har sina begränsningar, då måste man hålla sig till dem.

Men om du har en VIP-manager, borde du ha en högre gräns?

Hey, according to the safety index this casino should not be a scam. 

As far as the license is concerned, they have Comoros. 

Since you only withdrew money the day before yesterday and the weekend was now two days during which most casinos do not process money, I would try to be patient and wait what happens next. 

Is this your first casino withdrawal or not?

Hej allihopa, kan någon säga mig om uttagen från Sportuna faktiskt kommer att nå er eller är det bara en bluff?

See the reply above, please.

I made a €500 deposit on Sportuna Casino, and the money never appeared in my account. It’s been days, and I still haven’t received any refund or proper explanation.

I contacted their support several times, and all I got were copy-paste responses like "wait a few more days" or "contact your bank." But my bank already confirmed that the payment went through successfully on their side.

I also asked for proof of transaction cancellation or processing failure so I could give it to my bank, but they refused to provide anything clear. Their communication is slow, unprofessional, and completely unhelpful.

This feels like a scam. They are keeping my money without any transparency. I’m warning others here.

Stay far away from Sportuna — they don’t protect players or handle money issues seriously.

This situation is really unfortunate, and if your bank confirmed the transaction, it surely should be on the casino's side, and they should investigate it properly.

Have you sent them the confirmation of the transaction from your bank? What did they say to that?

Problemet med Sportuna är att det finns personer som hanterar din förfrågan. Jag hade definitivt kommunikationsproblem med dem också, nu har jag en VIP-chef, men han jobbar förstås inte dygnet runt. Och när det gäller att betala ut pengar, skickar jag dem till mitt bankkonto och inom 3 dagar efter förfrågan har jag dem på mitt konto. Och när det gäller betalning, gör jag det via kreditkort och pengarna är där omedelbart.