Spinsy Casino – generell diskussion (sida 7)

Banken har spärrat kreditkort

Fotot visar att tre utbetalningar har genomförts, vardera 500 schweiziska franc, men jag fick aldrig pengarna; istället debiterades mitt kreditkort tre gånger 507 franc vardera vid exakt den tidpunkten.

Jag har fortfarande en utestående utbetalning (se bilder) sedan den 14 september, den behandlas.

I'm just asking if it is for sure debited from the casino, because we experienced many cases where scammers tried to do such a thing, but the casino was not at fault, you know.

Also, if you have some issues withdrawing your winnings from this casino, you should definitely file a complaint here, and our team will investigate the situation in order to help.

Have you already passed the verification there, please?

Hej Romi,

Klagomål har redan lämnats in.

99,9% är Spinsy eftersom

Casino Spinsy måste ha debiterat mitt kreditkort eftersom den 12 september slutförde Casino Spinsy mina 3 uttag på 500 CHF vardera och vid exakt den tidpunkten gjordes 3 debiteringar istället för utbetalningar.

Jag har exakt dessa 3 debiteringar på mitt kontoutdrag, men pengarna har inte kommit fram än.

Mitt kreditkortsförsäkringsbolag återbetalade mig dessa pengar.

Nu är kreditkortet spärrat och inga fler betalningar kan göras till detta kort och Spinsy kontaktar mig inte längre.

Tack

I can see that Katarina has already started to work on your complaint.

What caught my eye, though, is that Katarina also has asked you how you can be sure that the casino tried to steal money from your account, and you didn't give any detailed answer either.

Because lately we came across many users with similar issues, to tell you the truth, and every time from a different casino. That is why I believe that it is related to some group of scammers that is trying to get to the players' money this way, actually, and the casino is probably not even aware that something like this is happening. 🤷‍♀️

So, can it be seen on the bank statement that the casino really tried to debit these amounts from your credit card? 🤔

Hej, Spinsy Casino ger inte ut några vinster, så prata med partnerna så kommer de att undersöka det osv. Jag kommer att lämna in ett klagomål imorgon.

Hey, could you tell me why the casino doesn't want to pay you your money? Is there a specific reason, or are they just delaying?

Could you tell me a little more?

We give casinos 14 days to pay players, and then we investigate the situation. 

På sidan säger de 3 dagar för att behandla och kreditera pengarna. Dagarna har gått och de har fortfarande inte behandlat dem. Allt de säger är att de förlåter, vi ska lösa problemet inom tre dagar. De svarar inte på mina mejl, oavsett vad, om de inte ger mig pengarna senast måndag kväll kommer jag att anmäla dem till behörig myndighet för kasinon.

Okay, how long have you been waiting? Didn't the casino ask you for any documents?

Nej, vi ska åka i 6 dagar nu, de säger hela tiden att det har blivit marknadsfört men fortfarande nej.

Which payment method did you choose? Sometimes there are delays in withdrawals at casinos, and we give casinos 14 days to pay out to players.

If they fail to do so, then we will try to help.

What do you say?

Sorry have been away and am only just sorting through my emails it was bitcoi. I selected.

Hello, no problem at all. 🙂

Jaro asked the other player anyway and I hope your withdrawal is okay now. Well, is it?

Nah no good no money no response to emails or chat

Oh my...communication dead end?

I guess it wouldn't hurt to respond to the complaint or file a new one. Depends on how it relates to the previous one, I believe.

Hey sorry I e had no aces to my phone as I’ve been in hospital recovering from stage 4 bowel cancer but can get back onto it now if someone is still available I still haven’t received anything

Hey, I hope you are feeling quite okay!

I guess it would be better to take your time to recover. The complaint can be submitted anytime, so do not push yourself much. 🙏

Just one limit I have in mind, though: the issue must not be older than 6 months.

Well, I'll leave that to you.

I’m ready to move forward with it please I emailed them multiple times and no response I’ve tried instant msging I don’t even get a response there while online

Okay, that's fine.

Just to catch up with the latest reply, whom did you try to respond to while online, please?

In any case, I was talking about the complaint feature Casino Guru provides to players. I'm referring to the complaint you attempted to use in July of this year. The link is here. 👈

Are we on the same boat, please?

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