Spinrise Casino – generell diskussion (sida 3)

Hi there. That makes perfect sense, yes, and it also shows how important it is to start documenting whenever something feels off.

It would be nice to see such hard work to help you get things sorted out!

Just wanna thank the staff for helping me out with this casino. Unfortunately they refused to do the right thing and pay me back the money I spent because they refused to self exclude my account but everyone here was very helpful. I only hope people will look into this absolutely horrible casino and avoid them so they don't get taken advantage of.

Hello, I want to thank you because your efforts helped form the warning currently placed in the review. It says:

"Warning: Self-Exclusion for problem gamblers is severely delayed or impossible

Players with gambling problems are experiencing substantial delays when trying to self-exclude, or finding exclusion almost impossible to implement at this casino."

I know it won't resolve the financial aspect, but you, in my opinion, helped tons of others recognize a potential trap.

Honestly, I don’t really know what to think about this anymore.

The casino barely responds at all, and after two weeks, their only reply — right before the deadline — was basically "we already sent an email on 30th March then."

It honestly feels like they are just keeping the complaint alive artificially without actually addressing anything. No counter-arguments, no explanation, nothing.

And the crazy part is: their own logs, data, and even VIP confirmations all support my side. So it’s not like this is unclear or missing evidence.

At this point, it just looks like a delay tactic to drag this out as long as possible without offering anything or providing any real counter-evidence.

Hello.

I understand your frustration and get your point here.

Please stay patient and hold on there until our complaint team is able to investigate everything thoroughly regarding your case.

You will surely get more answers soon.

Hey,

I’m not giving up yet, but honestly it’s slowly starting to feel like a scam at this point. The evidence is clearly on my side, yet the casino has been "reviewing" the case for more than 5 weeks now with basically no real communication anymore.

They also changed their license recently, and their rating on has dropped to "Very Low" — which might be connected to the license change.

the whole process is taking an extremely long time and so far they don’t seem very cooperative.

Hello. I have to admit that I would not have said that better...

Surely there are a few good reasons why this casino is rated so poorly. 🙁 It is not just the license, though:

https://casino.guru/spinrise-casino-review

Hey Casino Guru Team,

Hope ur good today?! 🙂

ive a question the timer of my Complaint is down to 0:00:00 since 2 Days do i need to do something?

I'm sure Mirka will get back to you as soon as possible; I sent her a reminder.🙂

Wow... I honestly don't even know what to say.

After exactly 102 days of fighting – since this whole nightmare started on March 24th – there is finally a decision, and the mediator ruled FULLY in my favor!

I am incredibly happy and relieved right now. Mirka officially stated that the casino's decision to confiscate my winnings was completely unfair and that the bonus was long over. Casino Guru has now publicly requested Spinrise to pay out the full amount of €63,522.

I really want to thank the Casino Guru team for their deep investigation and for standing up for fairness, even when it took a long time.

Now, I sincerely hope that Spinrise respects this official verdict, acknowledges their mistake, and finally pays out the money I rightfully won.

To everyone tracking this thread: never give up and always document everything!

Definitely great news that Mirka has reached this stage in the case. Now what will be important is how the casino responds and what action they take. I hope they pay out your money, and I would also be very happy if that happens. Of course, I won’t get ahead of myself or celebrate too early, because sometimes that can bring bad luck. So I trust that everything will be resolved fairly in the end.

Thank you all for the incredible support and insights. You are completely right—the community's voice is the only thing that puts real pressure on these rogue brands.

I just posted my official response to Mirka on Casino Guru. Spinrise’s latest statement is a complete joke and an insult to everyone’s intelligence. They claim a "comprehensive review" was done by internal teams and an "alleged mediator," but they refuse to provide a single shred of evidence.

Throughout this entire 3-month process, there have been:

NO documents or technical evidence.

NO written decisions or proof that any independent party looked at this.

NO specification of which actual T&C rule I allegedly violated.

Even worse: they happily accepted my deposits, let me play for hours, and assured me my account was perfectly fine. But the second I hit a life-changing win of €63,522, they suddenly push a button, delete the money, and say "trust us, we reviewed it." This is pure, unadulterated fraud.

I am officially calling on Casino Guru and the entire affiliate network to completely BLACKLIST Spinrise and its entire operator group.

They are actively running away from accountability. While this case was pending, they klammheimlich changed their operating company and license in the footer from Holycorn N.V. (Curaçao) to a shady Anjouan structure. They are abandoning ship because they know they cannot get a clean, regulated license with a pending €63k theft case on their back.

If a casino can just hide behind a new shell company, ignore independent mediators, and steal a once-in-a-lifetime win without showing a single piece of proof, they are a danger to every single player in the industry. They need to be blacklisted immediately to protect the community.

I saw what the casino wrote, and it seems they have made it clear that they are not going to review the case again.

If our team ultimately sides with you and the casino still refuses to resolve the issue, then the complaint will remain unresolved. As things stand, the casino already has a Safety Index of 2. Given the amount of money involved, I think it could end up dropping even further.

I would much rather see the casino resolve the issue and pay you what you are owed than see its Safety Index decrease. Even a Safety Index of 2 is already very low.

However, based on what they have written, I am quite concerned about how this will end. They have clearly stated that they will not investigate the matter again and that, from their perspective, the case is closed.

I would really like to find something positive in that response, but honestly, after reading their latest reply, I do not see much reason to be optimistic.😕

Dear Jaroslav,

Thank you for your honest and transparent assessment. To hear that your team is firmly siding with me—even after reviewing all the logs, transaction histories, and data that Spinrise submitted—means everything to me. It proves black on white that their arguments were completely meritless and that this confiscation is nothing but an unfair theft of a life-changing €63,522.

Since they now choose to double down on their arrogance, refuse independent mediation, and simply declare the matter "closed" because they ran out of excuses, closing this complaint as "Unresolved" with the maximum penalty is the only logical step left. To make matters worse, they recently changed their operating company and license in the footer to a shady Anjouan structure—clearly running away from accountability.

I am already in contact with major streamers and affiliate platforms who are currently reviewing their relationship with Spinrise and this entire casino group. They stand by their communities and want to promote safe, fair casinos—not rogue brands that outright steal wins. No serious affiliate can afford to keep promoting them after your official ruling.

I truly hope that Casino Guru will now apply the maximum penalty to their Safety Index and publish a massive, unmistakable warning on their profile stating that this casino actively confiscates legitimate player winnings without justified reasons.

Thank you and Mirka for standing on the side of justice and protecting the community. Please proceed with the final closure of the case.

Do not worry, our team will close the complaint once it becomes absolutely impossible to resolve. If the casino reaches the point where it is clear that they are no longer willing to do anything or address the issue further, then Mirka will close it. You do not need to worry about that.

One thing I would still like to see, especially since they mentioned that their licensing authority was also on their side, is some kind of statement or confirmation from that authority showing that this is actually the case.

Regarding the license change you mentioned, this can actually be a completely normal process, and I would say it is quite common among casinos nowadays. Some casinos move from one license to another, for example because the previous license is nearing expiration or for other administrative reasons.

So I would not necessarily see the license change itself as a major issue.