Spinrise Casino – generell diskussion (sida 2)

Account still open and I just received 50 free spins yesterday

That's not good at all, for sure.

Same problem.. They don't want to close my account even after I said I had a gambling problem. Wrote a message to Curacao about it no answer yet. Also, I wrote a message to spinrize for a refund because they didn't do anything to block the account and they never answered.

I'm sorry that you experience this problem as well.

Please submit your complaint here, and our team will try to intervene and help you out.

May I ask when exactly you requested the closing of your account due to the gambling issue?

They keep cancelling my withdrawal of $3k and I’m so worried if I’m a victim of this scam casino after reading all the reviews on trustpilot and the same stories of people that never got paid. I have completed all the verification and comply all what they ask for and still I have not received a cents of my winnings.

They even told me to take a photo of myself holding a piece of paper where it says Hi Spinrise and the date which I also did because I wanted to get my money and still put my withdrawal on hold and waiting for almost two weeks now.

Can somebody please help me.

I don’t know any casino who operate like the way they operate and still have a license. If I don’t get my money by this week I don’t care if I spend $50k on lawyers just to put an end of this scam casino!!

They victimised a lot of people here in Australia!!

Hi, am I right in understanding that you are 100% verified? This is necessary in order to withdraw money. Was the main reason why you don't have your money yet that you had to send a photo with the paper? 

If you've been waiting for two weeks, it's good that you've opened a complaint and we'll try to help. I believe it will turn out well.

Yes that is the reason why they have not paid me they want me to send a photo of me holding a piece of paper where it says hi Spinrise so I did.

But until now my withdrawal still on pending status and nothing has been processed. This is clearly a scam. I don’t know any legit casino who operates like this. What a joke. I wonder how in the world they are still operating with a license with all the complaints

Okay, but was the selfie you sent verified and accepted? That's why I'm asking if you're 100% verified. If not, you won't be able to withdraw the money. 

It was accepted and they are saying now to just wait a little longer to be processed. How much longer???

they said they can’t give me a timeframe.. what a joke. I’m just lost for words now.

All sorted and they paid me

Perfect. Sometimes it's important to just wait a little. As I said, it's important to remember that unless you are 100% verified, the casino will not pay you your money. If you successfully complete this process, then it's usually just a matter of time before you get your money.😀

Enjoy your money. 🙂

Spinrise – Vinster med riktiga pengar annulleras efter att bonusen redan har slutförts 🙁

Jag registrerade mig hos Spinrise den 19 mars 2026 och satte in initialt 550 €. För detta fick jag en High Roller-bonus på 675 €. Med denna bonus kunde jag vinna cirka 14 000 €. Enligt bonusvillkoren gäller en maximal uttagsgräns (10x bonusbeloppet, maximalt 10 000 € efter ytterligare spel) efter att omsättningskraven har uppfyllts.

Efter att ha uppfyllt omsättningskraven satte jag in ytterligare 431 € och 47 €, totalt 478 €. Detta belopp kombinerades med mitt befintliga saldo, vilket gav mig totalt 5 478 €. Jag fortsatte spela med detta saldo och ökade det till totalt 28 000 €.

Min VIP-chef kontaktade mig sedan per telefon och förklarade att på grund av bonusvillkoren kunde maximalt 10 000 euro betalas ut och att min ytterligare insättning på 478 euro skulle krediteras tillbaka till mitt konto som riktiga pengar. De återstående 18 000 eurona förverkades. Jag accepterade detta beslut.

Den 20 mars 2026 fick jag en första utbetalning på 4 000 euro, och ytterligare 6 000 euro behandlades. Dessutom krediterades 478 euro uttryckligen till mitt konto som riktiga pengar. Jag fortsatte sedan att spela med dessa 478 euro i riktiga pengar (utan några bonusbegränsningar) och vann cirka 60 000 euro.

Jag skickade även in dessa vinster för uttag. Totalt hade jag ungefär 74 000 euro i uttag, varav 4 000 euro betalades ut snabbt. Min VIP-manager bekräftade för mig flera gånger, inklusive per telefon, att vinsterna från de 478 eurona var riktiga pengar och att alla resulterande vinster var fullt uttagbara och inte skulle minskas.

Medan jag väntade på ytterligare utbetalningar fick jag plötsligt ett meddelande om att 63 522 € hade tagits ut från mitt konto. Anledningen som angavs var att jag hade överskridit den maximala uttagsgränsen för High Roller-bonusen.

Enligt min mening är detta felaktigt eftersom:

bonusen var tidigare helt slutförd och begränsad

de 478 eurona krediterades uttryckligen som riktiga pengar,

De efterföljande vinsterna på cirka 60 000 euro genererades uteslutande från dessa riktiga pengar.

Min VIP-manager har upprepade gånger bekräftat för mig att dessa vinster är riktiga pengar och fullt uttagbara.

Jag kontaktade supporten och förklarade hela situationen. De informerade mig om att ärendet behöver granskas manuellt på grund av flera spelsessioner och övergången från bonus till riktiga pengar. Ingen lösning eller korrigering har dock tillhandahållits ännu.

Jag lämnar in detta klagomål eftersom jag anser att vinster med riktiga pengar felaktigt har dragits av enligt bonusvillkoren. Jag begär en fullständig granskning av mitt konto och att vinsterna som tjänats med riktiga pengar återbetalas.

Jag hoppas verkligen att problemet löses och att det bara var ett "misstag".

Hi, I’ve read through the whole situation you’ve been through, and I think I’d side with you. If you met the bonus requirements, it can often end with you withdrawing the money. 

On the other hand, if you deposited money there, the bonus was already met, they capped you the first time, and in my opinion, they shouldn’t have applied it a second time. Especially since your VIP manager told you so too. 

So I hope we can help you with your opened complaint and that you get the money that I think you’re entitled to. 

But I don’t want to get ahead of myself, let’s wait and see what the team has to say about it. 

Hey Jaro,

Thank you for your reply.

I would also like to emphasize an important point: the casino itself already made a clear distinction between bonus winnings and real money. They explicitly reduced my winnings to €10,000 as the maximum win according to the bonus terms, and on top of that they credited my €478 deposit back to my account as real cash.

This shows that the bonus was already fully settled. At that moment, the separation was clear:

€10,000 → capped bonus winnings

€478 → my real money deposit

The first €4,000 were already paid out, and the remaining €6,000 were placed in pending withdrawal. I then continued playing only with the €478 real money, and from this amount I won approximately €64,000.

Now the casino is trying to apply the High Roller bonus maximum limit a second time, even though the bonus had already been applied and settled earlier. In my understanding, this should not be possible, as the later winnings were generated entirely from real money.

I also have videos, screenshots of the full timeline, and even a written confirmation from VIP support (agent Riko), where it was explicitly stated that "there should be no further write-offs" after the first reduction.

Yes, I understand. In the future, I’d recommend that you first withdraw all your winnings from the bonus, and only then make a deposit. That way, you can avoid something like what happened to you.

Even so, I don’t think they should have taken your money twice.

I’m keeping my fingers crossed that this gets resolved. 🤞

Update regarding my case – Bet history received

I have now received the full bet history and transaction logs directly from the casino.

These logs clearly show that after the bonus winnings were capped and separated into withdrawals, my playable balance was reduced to €478. The first bets in the history start exactly from this €478 balance, which corresponds to my real money deposits.

This confirms the following:

no active bonus at that time

only €478 available for gameplay (my real money)

all subsequent winnings derived solely from this €478 balance

the €10,000 bonus-capped winnings were not used for further play

Additionally, the casino stated that they do not distinguish between bonus and real money internally and treat the balance as a total. This further supports that only the remaining €478 was playable.

Therefore, the casino’s own logs confirm that the additional winnings were generated from real money. Despite providing this evidence themselves, the deducted €63,522 have not yet been restored.

The case is still under review, but I wanted to provide this important update, as the bet history directly supports my claim.

Thanks for the update. I’m sure Petra will look into it and take everything into consideration.

I’m hopeful that everything will work out. 

Hi everyone, just a quick update on my case.

Unfortunately, there is still no final resolution from the casino yet. They have acknowledged that there were mistakes and inconsistencies in the handling of my situation, but so far they have not offered any concrete solution or settlement.

At the same time, my current impression is that the casino is no longer taking a hard "denial-only" stance. Instead, it seems like they are now actively re-evaluating the case, as more of the evidence and timeline I provided appears to be difficult to fully dismiss.

As of the latest update, the case has now been escalated and passed on to their platform provider (Softswiss) for an independent review. From what I understand, this is the system/provider layer that handles the casino infrastructure and transaction logic, so they likely have access to deeper technical logs and data than the casino’s frontline support team.

To me, this feels like a further step towards a proper investigation rather than a quick rejection, since they are now involving a third-party layer to reassess the situation in detail.

I’m currently waiting for the outcome of that review and will update once I hear back.

Hey, that's quite a positive development! Please keep us informed; I would hate to miss any other updates, and I'm crossing my fingers, of course.

What, in your opinion, caused this change in approach? I'm asking because for me personally casinos with yellow or orange safety indexes, which are defined as below average, are usually the biggest question. Red numbers are bad enough and green is okay, but the middle class... that's the question. 😀

Hi Radka,

I think the change in approach is mainly due to the fact that I fully documented everything – including recordings, screenshots, Bet History, withdrawal / Recall History and a precise timeline down to the second.

This makes the sequence of events very clear and directly contradicts the casino’s version in several key points, which is probably why the case can’t simply be dismissed anymore.