Spinrise Casino – generell diskussion (sida 4)

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Hello there

I’ve been keep requesting them to close my account they are keep ignoring even after asked them to consider gambling problem.

Hi. I’m sorry you’re dealing with this. Casinos should always take gambling-related problems seriously and close an account as quickly as possible when a player clearly says they have a gambling problem.

Just so I understand the situation correctly, did you explicitly tell the casino that you had a gambling problem? Or was it more that you had deposited a lot of money, asked them to close your account, and expected them to understand from the circumstances that you might have a gambling problem?

There is quite an important difference between clearly telling the casino about a gambling problem and expecting them to recognize it without it being directly explained.

Yes I’ve mentioned them consider gambling problem and I’ve attached all emails with complaint.

I’m not sure I understood you correctly. When you say that you mentioned the gambling problem and attached all the emails to the complaint, do you mean that you submitted all of this to our complaint team?

I can see that your complaint with us is currently waiting for review, so I assume you mean that you already provided those emails and evidence there.

What’s important to distinguish, though, is what you actually told the casino itself. Did you send the casino an email or contact them through live chat and clearly tell them that you had a gambling problem and wanted your account to be closed? That part is quite important for understanding the situation properly.