Spinline Casino – generell diskussion (sida 2)

Bäste herr Franztheuerw,

Vi har granskat din förfrågan och vill ge dig ett detaljerat svar för att reda ut eventuella missförstånd. Observera att din verifiering slutfördes den 21 november. Den 22 november skickade du en begäran om uttag men avbröt den själv den 23 november innan den kunde behandlas. Du skickade sedan in ytterligare en begäran om uttag den 23 november och avbröt den själv den 25 november innan den kunde behandlas.

Vi vill också betona att alla dina förfrågningar via livechatt har besvarats av våra specialister, men under denna period har inga meddelanden från dig tagits emot via vår supportmail.

Om du har några frågor eller behöver ytterligare hjälp är vårt supportteam tillgängligt 24/7 via livechatt eller e-post på tillgängligt.

Med vänlig hälsning,

Spinline Casino

Så mycket för din verifiering. Det är galet vilka historier du sprider här. Och du har inga specialister alls.

Bäste herr Franztheuerw,

Som nämnts ovan verifierades din profil den 21/11/24. Ett bekräftelsemail angående profilverifiering skickades till dig samma dag.

Det du ser på hemsidan och visar här i dina skärmdumpar är möjligheten att ladda upp dokument, men du behöver inte ladda upp något för tillfället.

Med vänliga hälsningar,

Spinline Casino

God kväll, den pragmatiska leverantören dyker inte upp i kasinot.

Medan jag använder vpn

Greetings, my first question would be are you allowed to use VPN in the casino? Did you find this information somewhere or did you ask the casino itself, i.e. the support if this is possible? You have to be careful that this is not a reason for some void wins in the future. 

As for the game provider Pragmatic, this is also something I would probably direct to the casino and live chat and ask them if there is any dropout or if they don't have them, or maybe they are not available in this casino for your country. 

Will you please try and let me know what you found out? 🙂 

Dear Stasipetr57,

Unfortunately, the provider Pragmatic Play has been unavailable for players from Greece since January 30. Additionally, we do not recommend using a VPN while playing on our site, as it contradicts licensing regulations.

While these restrictions are currently in place on Pragmatic Play's side and are beyond our control, we’re happy to offer a wide variety of games from other providers. We’re confident that you’ll find plenty of exciting options to enjoy, ensuring a thrilling gaming experience. Plus, our diverse range of bonus offers will make your time on the site even more rewarding and entertaining!

If you need any assistance in choosing providers or games, our support specialists will be happy to help. Feel free to reach out via our 24/7 Live Chat or email us at support@spinline.com.

Best regards,

Spinline Casino

Detta casino är ett av de sämsta. Människor, efter att det går bra för dig, säger de att kontot är duplicerat och de gör dig på pengar. Detta casino är olagligt av alla, de är det sämsta casinot. Du har varit där ett tag, då berättar de att kontot inte får någon förmån eftersom det är duplicerat. Jag rekommenderar det inte alls.

De vet bara hur man kommer med ursäkter, de säger att de inte accepterar spelare från Spanien och först hade jag alla bonusar och kampanjer, och efter att jag vunnit lite pengar sa de till mig att de inte accepterar spelare från Spanien och jag är spansk och jag gjorde alltid insättningar utan problem. Nu är det sista problemet jag har haft att de säger till mig att mitt konto är duplicerat när det är omöjligt. Jag rekommenderar inte detta casino, det är en total bluff och de förtjänar inte att vara aktiva, tjuvar.

Du

Did this actually happen to you?

Would you like our complaint team to investigate the matter, perhaps?

Please let us know.

If you experience this kind of issue, please file a complaint here, and our team will try to help you out.

What do you say?

Dear Tatijuegos2024,

We’re sorry to hear about your experience. However, we’d like to highlight that, as stated in sections 2.8 and 3.4 of our Terms & Conditions — which all players agree to upon registration — creating multiple accounts is strictly prohibited:

2.8 «You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, household/address (mail or IP), email, or device. Any other accounts besides your main Spinline account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.

If we decide to delete a duplicate account:

- all bonuses, free spins, and winnings that you received by using this account will be canceled;

- the Company has the right to confiscate deposits that were made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withhold deposits;»

3.4 «You're not allowed to create multiple Spinline accounts: only 1 account per person. If a user has violated this condition, Spinline has the right to block and/or delete duplicate Spinline accounts, confiscate or redirect all funds to the main Spinline account. Any bonuses of duplicate Spinline accounts will be confiscated.»

We are a licensed casino and strictly follow all rules to ensure a fair and secure environment for every player.

To help us look into your specific case and provide a detailed response, please share the email address registered to your profile. You can do so here, via 24/7 Live Chat, or by emailing us at support@spinline.com.

Best regards,

Spinline Casino

Dear Delamovalen3,

Thank you for your review! We'd like to clarify that players from Spain are not restricted from registering or playing. However, as outlined in our Terms & Conditions, each player is allowed only one account:

2.8 «You're not allowed to create multiple accounts: only 1 account per person. You're not allowed to create an account for any other person, family member, household/address (mail or IP), email, or device. Any other accounts besides your main Spinline account are considered duplicates. The Casino reserves the right to block multiple accounts without notice.

If we decide to delete a duplicate account:

- all bonuses, free spins, and winnings that you received by using this account will be canceled;

- the Company has the right to confiscate deposits that were made with a duplicate account. Any of your accounts (both main and duplicate) can be used to withhold deposits;»

3.4 «You're not allowed to create multiple Spinline accounts: only 1 account per person. If a user has violated this condition, Spinline has the right to block and/or delete duplicate Spinline accounts, confiscate or redirect all funds to the main Spinline account. Any bonuses of duplicate Spinline accounts will be confiscated.»

Please share the email registered to your profile here, via Live Chat, or at support@spinline.com so our team can review your case in detail.

Best regards,

Spinline Casino

I nästan en månad har jag försökt verifiera mina betalningsuppgifter och ta ut mina vinster. Jag har laddat upp alla nödvändiga dokument varje gång, och jag är fortfarande inte verifierad idag. Varje chatt med supporten dyker upp ett nytt "problem", och ingenting händer.

Hello, have you been told what the problem is and why you are not verified? That would probably be the most important thing to find out? Do they keep asking you the same thing? It might be a good idea to "reply" to one of the casino posts in this thread and I believe they will write you back and maybe tell you more or address it more. 

I'll wait for a reply for now.

Hej, jag frågar alltid i chatten vad jag ska göra och gör det. Sedan händer ingenting på flera dagar, och när jag frågar igen finns det något nytt dokument de vill ha. Sedan laddar jag upp det, och allt börjar om från början.

Then I would go ahead and file a complaint with us and our team will try to help you resolve your situation, would you be interested?

Dear Leensky,

Thank you for bringing this to our attention. That’s definitely not the experience we want for our players. We’d really like to get to the bottom of this, review your interactions with our support team, and make sure you receive a clear and complete response.

To proceed, please share the email address you used when registering on our site. You can provide this information here or reach out to us 24/7 via Live Chat or by email at support@spinline.com.

Remember, we’re always here and happy to resolve any misunderstandings that may arise.

Warm regards,

Spinline Casino

Dear Jaro,

Thank you for your involvement and assistance in helping to resolve this issue. We truly appreciate your support and the guidance you provide on the forum.

Please rest assured that we’ve seen the player’s comments and have already responded directly under their message to offer assistance. Now we’re waiting for the player to provide the email address used during registration so we can identify the account and proceed with a full investigation. Once we have the necessary details, we’ll be happy to follow up with a complete response regarding the situation.

Warm regards,

Spinline Casino