RollXO Casino – generell diskussion (sida 3)

Well if be a mug to continue. Been playing for a long time many different casinos , this casino sucks.

You're entitled to your opinion, so if you don't like it here, you don't have to play here. I just wanted to say that losses can happen at any casino.🙂

ignored multiple clear closure requests

continued to market gambling products to me

offered bonuses to keep me gambling

attempted emotional persuasion to prevent account closure

failed to comply with basic responsible gambling standards

This conduct is unacceptable and demonstrates a pattern of deliberate non‑compliance.

The least these casinos should do is follow the rules!!!!!

I am submitting this complaint to highlight the harm caused by RollX0’s conduct and their failure to close my account despite multiple clear requests.

I began gambling online during a period of severe grief after the loss of my daughter. This made me particularly vulnerable, and RollX0 appeared to identify this vulnerability through the questions they asked and the personal information they encouraged me to share. Their communications often included personal comments about my life, my emotions, and my "dreams," which contributed to a sense that they were profiling me.

Despite several written requests to close my account, RollX0 continued to contact me, send promotional material, and offer bonuses. Their messages included emotional persuasion and encouragement to continue gambling, even after I stated clearly that I wanted my account closed.

This pattern of behaviour shows:

failure to action multiple closure requests

continued marketing after those requests

attempts to retain me through emotional manipulation

potential profiling of personal vulnerability

I am requesting that ACMA investigate RollX0’s conduct, including their handling of customer data, their responsible gambling practices, and their failure to comply with account‑closure requests.

supporting Evidence List – RollX0 (Condensed Version)

1. Ignored Account‑Closure Requests

29 Apr: I requested account closure. RollX0 acknowledged but did not close the account.

30 Apr: I repeated the request. No closure.

3 May: I requested closure again. Instead of closing the account, RollX0 credited 50 free spins to encourage further gambling.

5 May: RollX0 replied by trying to persuade me to continue gambling rather than closing the account.

2. Continued Marketing After Closure Requests

3 Jun: RollX0 sent a promotional email ("Golden Rush Lottery: $180,000 Prize Pool") despite multiple prior closure requests.

3. Additional Closure Request Ignored

4 Jun: I replied to the promotion stating clearly: "Close my account, no offers."

RollX0 still did not close the account.

4. Emotional Manipulation & Retention Attempts

7 Jun: RollX0 sent a message encouraging me to continue gambling, using statements such as:

"long stretches of waiting are rewarded with unexpected wins"

"your time is coming"

"hold on a little longer"

This was instead of closing my account.

5. Evidence of Vulnerability & Profiling

RollX0 asked personal questions about my life and emotional state.

Their emails referenced my feelings and "dreams," suggesting profiling of vulnerability.

They continued to market and incentivise gambling despite knowing I was trying to stop.

6. Summary of Breaches

The evidence shows:

Multiple ignored closure requests

Continued marketing after those requests

Incentives (free spins) used to retain me

Emotional manipulation to prevent account closure

Potential profiling of personal vulnerability

Failure to comply with responsible gambling obligations

Hello, I get what you have been saying. Since you already complained against the casino and its processes, I guess we leave this matter to the complaint, because that's the way to confront the situation, just like you requested earlier.

Hopefully all points will be properly addressed and you'll soon feel better.

Thank you for the update. I want to be clear that this isn’t about me "feeling better." My concern is that this operator is still targeting people with bonuses after explicit closure requests, and that others may be harmed in the same way, as these behaviours pose risks to more than just me. This is certainly not a case of buyers regret, ensuring this community is safe should be paramount to all of us on this platform.

My account is still not closed, and I am still being offered bonuses despite the complaints.

I was initially told this would not be published due to the complaint I had lodged, I was happy to wait.

Yes, I understand that, but I'm not talking about the operator or ACMA or any other licensing authority. That remains for the complaint, as mentioned. The way you have posted those updates on the forum makes me concerned about you as a person; thus, I hope you'll feel better. That's all. I'm sorry to possibly offend you by any means.

Thank you for your concern, I appreciate it . I read it differently and got it wrong and I apologise.

The Casino Guru team are always very responsive, and I guess the frustration goes in the wrong direction. I just don't understand why they just didn't close my account. I have closed other accounts with online casinos without any issues. Thank you for all your hard work moderating this platform.

No need to apologize, I can assure you. I read your posts carefully and I believe I understand the amount of stress this whole situation has created.

Thank you ❤️

Shall we stay in touch, maybe? I would like to see what happens during the complaint, because when it comes to later trends, operators seem generally less concerned about proper account closures. We have seen this in many complaints on various operators and thus this topic should stay in the spotlight.

I imagine it's probably not easy to have these negative events still in mind, so I'll leave possible updates in your management. No pressure. Will try to stay somewhere close, however.

And thank you for your kind words and support.

Thank you, I appreciate you staying involved. I agree it’s important this issue stays in the spotlight, especially with how often some operators ignore proper account‑closure processes. I’ll keep the complaint updated on my end, and I’m happy to share any developments as they come through. Thanks again for your support and for keeping an eye on things.

You are welcome. I greatly appreciate your efforts and your willingness to keep the others here on the forum updated. Let's see what comes next. For now, have a good one and I'm excited to hear something (preferably positive) soon. 🙂 🤞