RollXO Casino – generell diskussion (sida 4)

My question is do I have a right and is it possible? And I’m sure it is which I found so bizarre that I voluntarily want to step down from a VIP diamond to a platinum but it no I can’t I feel like I’m serving time in the prison. Just annoyed how how many times I’ve asked for statements and to down grade my VIP status because there are no perks very clearly states that each VIP has the same perks as the last one and they won’t let me downgrade because you have to reach a certain amount of $10,000 just to get the benefits in the perks of a VIP diamond which I am not the highest one I’ve asked to step down to the platinum they are refusing. They’ve never released a statement every time I’ve asked for my account instead they give me answers like don’t be angry because you’re losing money. treatments getting worse actually from the customer service team and they won’t actually answer questions now anymore apparently the Manager’s been off and busy for the last eight months every single day I ask for help no one wants to help me.

Okay, so what you need is to downgrade your VIP and statements, but specifically about what? Do you want to do all this just because there aren’t any extra perks at the higher level? And what exactly will downgrading your VIP level help with? I don’t really get the point, so I’d rather ask. 

As for whether it’s possible, I’d say yes, why not? But I don’t think I’ve ever seen a request like this before and how casino handles situations like this.

Because there’s actually no perks and to be honest I’m being very straight I’m definitely not one to get mad about this I’ve had all my bonuses have declined with win overs of x6 when it was x3 before you may withdraw no monthly bonuses are available until you deposit 10k for the month - but my drive to deposit is very slow as I’m not getting bio diamond service they refuse my request to get vip treatment and it’s the same benefits as the lower 5 level’s before- get my drift ? I get ignored for hours with my request on live chat and then get told for the last six months and my IP managers are available. Must be on long service leave. I don’t know.

I know what you mean.

As I mentioned before, requests like this aren't something we see very often, so it's difficult to say how the casino handles these situations. I don't know whether they would be willing to downgrade your VIP status or simply leave it as it is.

Unfortunately, I don't think this is something we can really intervene in. VIP status and its associated benefits are generally at the casino's discretion, and they can usually change or remove those benefits whenever they decide to do so. Likewise, if they choose not to downgrade your VIP level, it's not something we can require them to do.

At this point, I'm afraid I don't have a specific recommendation beyond continuing to communicate your concerns directly to the casino and seeing whether they're willing to respond.

Hi there .

So I won 100k on rollxo. Never had a withdraw so was first time verifying. I struggled with that abit but long story short I had to get new photo id. So I done that and verified via subsum. Tried to do a first withdraw and rejected then I get a email about how they now require a 2nd form of photo iD and asked for a month's bank statement

Is this normal?

From what you have described, this seems quite normal. Requesting a bank statement is standard, and some casinos ask for considerably more documentation.

Since you won a substantial amount, I would expect the casino to require verification before allowing you to withdraw the money. Hopefully, the process will be completed successfully and everything will be in order.

You mentioned that after requesting your first withdrawal, you received an email asking for a "second form of photo ID." What exactly do they mean by that? Which additional document have they asked you to submit?

Can anyone please tell me, generally how long does a crypto withdrawal takes to gets processed if the account is fully verified, no bonus was taken at the time of deposit so no wagering requirements or any other requirement. i always deposited through crypto only.

IF EVERYTHING IS IN ORDER THAN WHATS THE GENERAL TIME OF CRYPTO WITHDRAWAL?

Bro this is normal among the fraudsters and scammer casinos. This is what they do. Genuine and transparent casinos are just straight two or three step pf the whole process. Like CLOUDBET casino. Hands down man the best casino i have ever played on. AT the time of sign up the whole verification is completed in less than 5 minutes and thats it after that you will even forget the customer care tab. I request a withdrawal and in same minutes i get an email to confirm the withdraw and that is click the button in thta email and before even i close my gmail the funds are in my wallet. No questions asked none of any the BS these casino create to make a player just recall the withdraw and loose it.

its not just the winnings from any sort of bonus but they don't even wanna give the winnings whcih was won by 100% of my funds alone. Not a single cent I took a bonus but my crypto withdrawals are getting qeued up from last three days and the number reached to 5 withdrawals which are stuck in pending not even the first withdrawal is proceessed which i did 3 days ago and when i ask the customer care. the answer i get is my funds are safe i don't need to worry about it. My account is fully verified nad cleared, so nothing is needed from me. The financial team is working on clearing the withdrawals in queue.

what does this even means?

Crypto withdrawals are often faster than bank withdrawals once they have been approved, but the casino still needs to review and approve each request before it is sent to your wallet. This can take a few days, even when your account is fully verified and no bonus conditions apply.

What support told you most likely means that the withdrawals are still awaiting processing by the casino’s financial department. After the approval, the crypto transaction itself is usually much quicker.

Three days is frustrating, especially with several pending requests, but it is still too early to conclude that there is a serious problem. Keep the withdrawals pending and do not cancel them or use the balance for further play. If the oldest withdrawal remains unresolved after 14 days, you can submit a complaint and our team can review the delay.

The terms and conditions says that crypto withdrawal are processed in 0-24 hours for verified accounts and if the withdrawal request is not the first one.

Its specifically mentioned in their terms and conditions.

Brother they deducted $780 in less than a second because it exceeded the winning limit while i was plaing the game. When taking away players funds than everything is processed and done instantly but somehow during withdrawal times they don't have any information and it suddenly gets to days of waiting.

What a joke this is that these casinos can openly do this.

I understand that casinos do not always include such information in their terms and conditions. Unfortunately, several factors can affect the withdrawal process.

If a player is fully verified and withdraws using cryptocurrency, it should normally be the fastest available option. However, delays can still occur even when the casino states a specific timeframe in its terms, so I would always be prepared for that possibility.

I have already explained the timeframe we allow casinos to process withdrawals. For now, I would simply give it some more time. Since you are already verified, I hope there are no other issues and that you receive your money as soon as possible.