RollXO Casino – generell diskussion (sida 2)

I have the feeling that you describe the problem and once you say how we can solve it and then that you don't need help. I'm a little confused about that. You say the problem is with the payment provider, why don't they want to accept proof of address? 

Also, can you write it to Nick in your open complaint, you do not need help anymore please? 🙂

Hej Jaro. Varför var min begäran förvirrande? Kanske beror det på översättningen till ditt språk? Jag kontaktade dig eftersom Rollxo vägrade mitt uttag. Varje gång jag försökte göra ett uttag hittade Rollxo en annan anledning att vägra betalningen. Jag kontaktade dig för att jag trodde att du kunde hjälpa mig. Efter några dagar försökte jag ta ut igen och plötsligt överfördes pengarna via Skrill utan någon förklaring från Rollxo. Jag skrev till dig för att säga att problemet var löst och att jag hade fått pengarna. Jag nämnde också att Skrill nu inte överför pengarna till mitt konto och vägrar alla adressbevis. Det var bara lite information. Jag är ledsen om mitt meddelande inte var helt förståeligt.

LG

No worries at all. We're glad that the casino has resolved everything.

But what about the money now? Have you finally received them? Is everything okay?

Hej Romi.

Ja, äntligen är pengarna här. Efter otaliga försök accepterade Skrill min skatteåterbäring som adressbevis och överförde pengarna.

We are both so glad to hear that! I just hope this is the worst you may encounter and any other casino journeys will be much more pleasant! The way I see it, Skrill support didn't show its best this time.

Hej, jag vann 2000 euro på Rollxo.

Men jag får inte pengarna utbetalda.

Jag har provat allt. Jag vann pengar utan bonus. Utbetalningen minskar alltid.

Hälsningar Jürgen

Hi, the most important thing in the current situation is probably why the casino is declining your withdrawals. Did you ask them about it and did they give you a relevant answer? How long have you been trying to withdraw your money?

Please let me know.

Hej, jag gjorde en insättning hos Rollxo och omedelbart efter att pengarna krediterats blockerades och inaktiverades mitt konto. Jag har försökt kontakta supporten sedan i fredags. Livechatten är inte tillgänglig för mig eftersom ett konto krävs.

Ingen svarar på mejl.

Hello, I would like to ask you some questions, but apparently if they blocked you right after you made the deposit, you won't know much. Especially if you contacted them and they didn't respond.

That's why I would recommend you lodge a complaint, where our team will investigate and hopefully find out where the problem lies.

Are you interested?

If so, please click here. ⬅️

Hi,

I won an amount of $550 on rollxo about a week ago and requested a withdrawal. I went through the whole verification process and successfully verified my account. My withdrawals keep getting rejected everytime I've tried several times now and they just keep saying to re submit the withdrawal I think something really weird is going on here. It also takes them a total of six days to process it when I ask for another withdrawal I'm so frustrated. The support from the customer service isn't that great either they are like robots just repeat the same thing over and over and tell me to be patient and wait and that they can't give me a timeframe on when I will get the withdrawal I also have sent several emails to support and get no reply I am really not happy with the service at all and it's taken all the fun and excitement out of the whole experience for me I just want my money that I won but I know I won't receive it.

It is completely understandable that you feel this way, and I believe that everyone would.

Please tell us if your account is now fully verified and when the last time you requested the withdrawal was.

If there is no movement whatsoever, our complaint team could intervene. All you need to do is to submit a complaint and explain the whole situation.

We'll wait for your update on the situation.

Hej, kanske någon kan hjälpa mig att avgöra om Casino RollXO gjorde lagligt. Jag uppfyllde ett bonuskrav och hade redan 3000 euro i riktiga pengar. Jag ville ta ut dem, men plötsligt fick jag ett avbokningsmejl och hela 3000 euro drogs bort. Detta var casinots förklaring:

Hej, Silvia!

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> Din begäran om uttag på 3000 EUR har annullerats.

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Vi har upptäckt att du överskred den maximala insatsen när du spelade med en aktiv bonus. Tyvärr har vi varit tvungna att justera ditt saldo till följd av detta. Vänligen granska våra bonusvillkor och var mer försiktig nästa gång. Vi ber om ursäkt för eventuella besvär och uppskattar din förståelse.

Normalt sett kan man inte spela med höga insatser medan man är i bonusrundan (gränsen brukar vara från 5 €), men jag kunde spela med mer, så det är ett misstag från casinots sida och inte mitt, eller hur? Eller har jag fel?

Jag skulle vara väldigt tacksam för alla råd eller tips, jag menar, det är en riktigt stor summa pengar de helt enkelt har förskingrat från mig.

Med vänliga hälsningar, Silvia

It would surely be for the best if the casino could block bets over the limit, and that is what we always suggest to all the casinos to do. Unfortunately not all of them have it, though.

So, they leave it up to their players. The player has to read the terms of the bonus before playing, actually, and not exceed the betting limit.

May I ask if you bet over the limit continuously because you found out that it is possible?

Hej, detta var mer tänkt som ett klagomål på casinot, men jag är såklart tacksam för alla råd. Det finns inte mycket du kan göra åt det ändå, men jag vet från andra casinon att man inte kan spela höga insatser medan man fortfarande är i bonusområdet.

Mitt konto är helt verifierat där, men jag hade ännu inte begärt ett uttag eftersom jag nyligen hade börjat spela där.

Good day to you. I just want to say that I agree; in most casinos bonus balance related to active bonus is limited to max bet rule and I thank you for allowing Romi to mention, that it would be great if casinos invested in their platform to enforce such limitations on the software level. 🙂

Once you go for the withdrawal, please let us know how smooth the first one will be.

Has anyone had issues with withdrawing money when everything has been approved and you’ve received two withdrawals before?

They seem to be stalling releasing my funds? They didn’t change the status of my withdrawal request from pending to in progress until literally the 72nd hour since my request was sent. I asked how long this process takes from here and they’re saying 7 days? My other two withdrawals at $300 and $550 took less than 6 hours altogether from the time I requested the withdrawal? This one is $1000?

Is this normal?

Hello, it may not be normal, but perhaps there is something else to consider. What about the withdrawal limits or anything else, like limits for specific withdrawal options?

Some reviews speak about lower limits and slow withdrawals, hence my question.

The thing is that not every casino always pays each withdrawal on time, but I would also expect an explanation for such a specific timeframe of 7 days.

I see other people praising this casino. I have been playing for a while, no wins at all. Closing account. I have a feeling big wins with a sister casino has restricted further winnings. They do share profile information with sister sites.

It’s probably normal for sister casinos to share information with each other. But as for why you might win at one casino and not at another, it’s more likely just because they’re different casinos, not because one of them is preventing you from winning. It’s perfectly normal to have good luck sometimes and bad luck other times.