Rabona Casino – generell diskussion (sida 29)

That's really good to know because, at the end of the day, caring VIP managers and the money received both count. 🙂

Jag är här för bettingsidan RABONA. Det har gått 6 arbetsdagar och jag har inte fått några pengar. De har en regel på 3-5 arbetsdagar, men de har inte krediterat mig än. Skäms på er.

Hello, I suggest reading the last posts from a fellow player from Italy. It might give you some thoughts about how quick this casino is when it comes to KYC or withdrawals. I empathize with your situation and wish for a prompt payout.

Hi, how can I submit a complaint in casino guru,

Im facing a problem with kyc with this casino: they requested a picture of my debit card, however its an instant debit card that get destroyed after one use thus i DONT have access to it;

They also required me to send them a video my crypto wallet and my name should appear, however its a metamask wallet, its not linked to any name

Hello, I see you managed to submit the complaint on your own; that's good!

Perhaps this is a silly question, but did you explain all of this to the casino support? I understand that it could be nearing impossible to provide the requested details, so I would try to verify the account using different documents or a video call where you show access to the associated banking or payment methods. But that is, of course, just my opinion.

Hej användare, jag ville rapportera situationen med Rabona Casino. Jag har försökt ta ut 1500 euro i 3 dagar, med 3 uttag på 500 euro vardera, och de fortsätter bara att ge mig en lurendrejeri. Det är en bluff, satsa inte en enda euro.

Hello, I understand you are not ready to face delay, which is perfectly understandable. Maybe if you share more about this runaround, it could be a handful more.

If I may narrow down a detail: This casino is not a scam; scams do not pay at all and instead collect fees. Tthis caisno pays but just as many others, not always in time. 🙂

Is it also a banking holiday in your country, maybe? I believe the payout will happen soon.

Jag har väntat i fyra dagar på att min uttagsbegäran ska godkännas, och av vad jag har läst brukar de inte godkänna dem och man får pengarna bara månader senare (om man har väldigt tur och får dem överhuvudtaget). Jag tycker det är otroligt skamligt.

Hello, four days are not comfortable, but it does not mean that the casino won't pay out. For some it took a week or so, but the players got the money, at least those who came here. So, if it helps, I believe you just need to wait, although I get it's not convenient.

Dear Alessandro, I'm trying to understand more about Rabona and the payment entity they use (I see you mention Zentoria in one of your complaints). Is there a way I can contact you directly? Thanks!

Hello,

I completely understand your situation. I have already been waiting for 5 days myself and have now filed an official complaint against Rabona Casino:

https://casino.guru/complaints/rabona-casino-withdrawal-of-player-s-winnings-has-9

This timeframe is absolutely unacceptable, especially considering that there has been no proper explanation or meaningful support from their side.

I would also like to ask under which license Rabona Casino is currently operating. I personally searched their website but could not find any clear licensing or regulatory information, which is quite concerning in a situation like this.

Hopefully we both receive a proper response and our withdrawals are processed soon.

Five days isn't that long for me, so I'd wait a little longer. Of course, the fact that the casino isn't responding and won't explain why this is happening is pretty frustrating for a player.

From what I've seen, the casino doesn't currently have a license, so I'm curious to see how this turns out. 

Thanks for your comment. In my opinion — and based on what many others have experienced — a five-day waiting time is completely unacceptable. If you’re okay with that and willing to wait that long, then of course you’re free to try your luck with Rabona yourself.

What I also don’t understand is how this casino can have a safety index of 8.1 on Casino.Guru. That honestly makes no sense to me. Rabona operates without a license, and there are already numerous reported cases where players have experienced serious issues.

Since Casino.Guru is generally considered a trustworthy platform, a rating of 8.1 feels very questionable to me, because in my view it simply does not reflect the real experiences many players have had with Rabona.

I’ve personally been working in the iGaming industry for several years now, and based on that experience I can say very clearly that this raises serious concerns. In fact, all brands connected to 7StarsPartners have already been delisted on another industry website — which speaks for itself.

Try betrepublic casino fastest withdrawl system ever 2 days the beat casino imo

Hey, thanks for your comment. I know several casinos where withdrawals are processed almost instantly, especially when using cryptocurrency. I personally only use crypto, and even waiting two days already feels too long to me. That’s why a delay like this is definitely not something I would consider acceptable.

Most deposits are processed instantly as well, so there really shouldn’t be any issue when it comes to paying players out. This isn’t the player’s fault — the problem is clearly with the casino and its internal processes or payment providers.

By the way, I also use cryptocurrency for both deposits and withdrawals with Rabona, which makes the delay even harder to understand.

Based on my experience, I can only recommend staying away from casinos like this.

Great, thanks for the reply. We can go back and forth here and quibble over what’s important to whom. At some casinos, you might have to wait a few hours or days; at others, you wait longer. If players report problems, it’s also the player’s responsibility to check whether they want to play at a casino where they feel it might take a little longer, that would be a good place to start. Of course, I don’t mean to say that casinos can do whatever they want and pay out players after several weeks. But since we don’t know what’s behind it, it’s hard to judge why it takes longer. 

I’d like to touch on the safety index. It’s clearly explained for each casino why the casino has the safety index it does. We also have a guide that describes everything included in the safety index and what factors are considered; I recommend reading it. So, the casino has issues with withdrawals; players have reported this frequently, and it’s important to see how many of these issues the casino has resolved and addressed. Not every case of a delayed withdrawal can be classified exactly the same way, even if it’s the same problem. For some, verification may be the cause; in other cases, if the casino uses a third-party payment provider, the error may be on their end; sometimes it may be the recipient who is having trouble receiving the funds; and sometimes, conversely, the casino delays the withdrawal until the last possible moment so that the player loses the money. The reasons vary, and they need to be distinguished. Not everything is as clear at first glance as it seems.

Congratulations on working in the same field, that means you understand a lot of things, and I’m glad we can have a constructive discussion. However, the fact that some websites remove casinos from a certain group doesn’t necessarily mean anything for others. Of course, it might raise some suspicion or questions about why that’s happening. But even if this casino had a safety index of 0, it wouldn’t be removed from our site, since we strive to warn players and inform them about casinos, not hide them. 🙂

Hello,

I understand that the safety index is based on several different criteria. However, I believe the most important factor is being overlooked here: having a valid gambling license.

Without a license, players have no regulatory authority to turn to if problems arise. In such cases, the only options left are third-party mediation platforms such as Casino Guru and similar websites, which have no legal power to enforce a resolution.

A valid license should be the minimum requirement for any operator that wants to conduct business in the iGaming industry. It provides accountability, player protection, and an official channel for dispute resolution.

So please ask yourself this: why do all casinos within this group operate without a license?

I think the answer to that question speaks for itself.

Therefore, Rabona's rating of 8.1 is very questionable. I believe you should review your rating system, as it appears to overlook the importance of proper licensing and player protection.

If you continue to rate unlicensed casinos this highly, you risk undermining your own credibility and the trust that new customers place in your reviews.

Regards

I like that it jumped from the withdrawal of money to the license, and I have a few points to add on that.

As for the license, I personally think it’s a relevant factor, but not the most important one. For every player, the withdrawal process is what matters most. Of course, this can vary from player to player; some want more, and more things are important to them, but ultimately everyone looks at how quickly they can get their money. 

So when we talk about a license, you’re absolutely right in saying that if a casino doesn’t have one, there’s no choice but to turn to a third party. Unfortunately, this is common, and many casinos today do not have a license.

On the other hand, even though many casinos do have a license, some, and therefore many of them, are just a formality, and in reality, it won’t help you at all even if you complain to the regulatory authority. Some licensing authorities don’t even have a way for players to file complaints.

Also, I’ve seen many casinos that don’t have or didn’t have a license and were better than those that did. You have to distinguish which license the casino holds. Don’t just blindly assume it’s very important to have one, because ultimately, it might not protect you even if the casino does have it. Of course, I don’t deny that it’s certainly nice for players to have the option to resolve issues with the regulatory authority when a casino isn’t acting fairly and no third party can help.

So I guess I’d say that even though I personally would probably prefer to play at a licensed casino, it still comes down to doing your due diligence and checking whether the casino has a license or not before anything happens. It’s also the player’s responsibility to do something like that, and if I don’t like that the casino doesn’t have one, I won’t play there. To say today that a license is the bare minimum a casino should have is probably true in some ideal world, but not in the one we live in.🙂

When it comes to your question, which I should be asking myself, to be honest, I don’t know which all casinos belong to this group and, therefore, which ones have a license and which ones don’t. If none do, then we’re back to the same point: if you don’t want to play at such a casino, don’t play there. Everyone has a choice. But just because a casino doesn’t have a license doesn’t automatically mean it has a low safety index. It’s about how it treats players, whether it handles complaints, and so on. A license is one of the factors that contribute to the safety index, but it doesn’t have such a significant impact. It’s mostly about complaints. So, you can have a licensed casino, and if it doesn’t address player issues, it will still have a low safety index. Conversely, if you have an unlicensed casino and everything runs as it should, there’s no reason for it to have a low safety index.

Also, I’m not going to defend this casino here, but I remember this one specifically because players have asked about the license several times, and it’s been a bit of an on-and-off situation with this casino. At one point they had it, then the entire licensing authority was dissolved, so they were in the process of getting a new one, then they had another one, and now they don’t have it again. I don’t know what’s behind it, but it’s not as if this casino has never had a license at some point. Which is probably irrelevant now, though, because when we’re talking about the present, the casino simply doesn’t have one, and that’s a fact.

Last but not least, thank you for pushing so hard for us to review our evaluation system; it’s very generous of you. In any case, I think we’ve been in the industry long enough to have established procedures, and if something isn’t right, we communicate with each other at a high level and try to change what we can and what makes sense to us and I believe also players. Not everyone will always be satisfied, and there will always be players who have a issue with something, no matter how we approach it.

So I hope the players won’t take this the wrong way; we’re doing our best to handle everything as well as we can. Processes and procedures change from time to time, and we adapt to whatever comes our way. I believe our credibility will remain strong, whether for the players who’ve been with us for years or those who’ve just joined us today. 

Regards

"As for the license, I personally think it’s a relevant factor, but not the most important one. For every player, the withdrawal process is what matters most. Of course, this can vary from player to player; some want more, and more things are important to them, but ultimately everyone looks at how quickly they can get their money."

This is actually a little funny to me, because just a few posts earlier you wrote, "Five days isn't that long for me." As a matter of fact, I can tell you right now that I've been waiting for 7 days, and nothing has changed. So that's quite ironic.

That being said, I do agree with you on one thing: most players want to receive their payouts as quickly as possible. Fast withdrawals are certainly one of the most important factors.

However, I think the license still plays a significant role. A strong and reputable license gives players confidence that the casino is operating under proper regulations and that there is at least some level of protection and accountability if problems arise.

On the other hand, even though many casinos do have a license, some, and therefore many of them, are just a formality, and in reality, it won’t help you at all even if you complain to the regulatory authority. Some licensing authorities don’t even have a way for players to file complaints.

Yes, you’re absolutely right. This is exactly why we need to take a closer and deeper look at this issue.

We shouldn’t be working with licenses or casinos of that kind, because in the end, that’s not acceptable.

Also, I’ve seen many casinos that don’t have or didn’t have a license and were better than those that did. You have to distinguish which license the casino holds. Don’t just blindly assume it’s very important to have one, because ultimately, it might not protect you even if the casino does have it. Of course, I don’t deny that it’s certainly nice for players to have the option to resolve issues with the regulatory authority when a casino isn’t acting fairly and no third party can help.

Like I mentioned before, I believe having a valid license should be a basic requirement for any casino operating in the market. From my perspective, the license is very important, and I find it difficult to agree with the idea that it is only of minor relevance.

To put it simply: would you drive a car without a driving license?

One additional point I would like to raise is that there is sometimes a lack of clear warning in certain cases. For example, in your casino reviews it simply states "no license" without any further explanation. I think this could be communicated more transparently.

In addition, the potential consequences are not really explained in detail. As mentioned before, in such cases players often have no real possibility to contact a licensing authority or regulator if problems occur.

When it comes to your question, which I should be asking myself, to be honest, I don’t know which all casinos belong to this group and, therefore, which ones have a license and which ones don’t. If none do, then we’re back to the same point: if you don’t want to play at such a casino, don’t play there. Everyone has a choice. But just because a casino doesn’t have a license doesn’t automatically mean it has a low safety index. It’s about how it treats players, whether it handles complaints, and so on. A license is one of the factors that contribute to the safety index, but it doesn’t have such a significant impact. It’s mostly about complaints. So, you can have a licensed casino, and if it doesn’t address player issues, it will still have a low safety index. Conversely, if you have an unlicensed casino and everything runs as it should, there’s no reason for it to have a low safety index.

It’s honestly quite worrying when you don’t even know which partners you are working with.

None of these casinos actually hold a license — I’ll make it simple for you.

https://www.7starpartners.com/

https://www.wowpartners.com/

These belong to the same group. Around 2–3 years ago, all the brands were part of one company, but they later split into two separate companies. Interestingly, their brands are no longer visible on their websites, which is also quite telling.

Yes, I wrote that because many players demand it and consider it a must; I was speaking in general terms based on my experience with players. For me, withdrawals wouldn’t be the only thing that matters. And even though players want fast withdrawals, 5 days still isn’t that long in my opinion. As I’ve mentioned before, various factors can affect withdrawals, and since you’ve been in the industry for quite a while, I probably don’t need to explain to you why withdrawals aren’t always fast. I’ve also mentioned that a casino can artificially delay withdrawals, and that’s a different matter.

Back to the license, I wrote that it’s a relevant factor, so I won’t go on and on about it again. But just out of curiosity, which license do you think meets all the criteria you described? I’m really curious to hear your answer.

As for the second part about licensing, where you basically agree, I’d certainly agree with you too, in an ideal world, at least. Ideally, there would be a few strong licenses that address issues faced by players, are fair, and so on. Unfortunately, that’s not the case today. Licenses that are strong in some countries are actually avoided by players (sometimes) because they come with a number of drawbacks, and so players end up at a casino that is what it is, and therefore not the best in terms of protection.

Then came the question, and once again we’re circling back to the issue of licensing. Let me reiterate that I wrote that this is a relevant factor, and I personally would prefer the casino to have a license, I wrote that as well. The question of whether I would drive without a license isn’t really relevant. A casino doesn’t have to have a license, but it can. You can’t drive without a license because you’ll face either a fine or arrest. That’s quite a difference. If you could drive without a license, would you always carry it with you? If you don’t need it, probably not.

Regarding your point about how we display the license, what else would you include there besides the basic information? What else would be important for you to see regarding the license? Maybe this is a good idea to keep in mind for when you have a similar website in the future, so you can use it there. 

I think it should be clear to everyone that if a casino doesn't have a license, you can't turn to it or to any regulatory body. That's just basic knowledge, and I don't think we need to spell it out. When you want to enter the gambling world, it’s not just about coming in as a new player, checking which casino has what safety rating, signing up, and that’s it. There are a lot of things everyone should look into. Especially if you’re a new player, but even if you’re a veteran. Once you know what’s going on and have been playing for a few years, you know what to look for and what’s important, so it takes you less time. As a newbie, you have the chance to ask questions; in today’s world of accessible information, you have so many ways to find it that I can’t even count them all. Personally, I wouldn’t just hand over money to someone just because they make something look good. And it doesn’t matter at all whether we’re talking about buying a car, a house, gambling, or anything else. 

What is more, if you knew how we operate, you’d know that we don’t partner with every casino listed on our site. Of course, I said that because, with over 9,000 casinos, I don’t remember which ones have which licenses—or if they have any at all. Of course, I can check it in the system, that’s important to me, but we’re talking about this specific one, not the whole group, so it didn’t seem important to me to look at every single casino to see if it has a license or not.

As for your last point, I know that something like this has happened in the past. I suppose sometimes it is meaningful, and there’s probably something to it.

So, to wrap things up, I’d just say that we give casinos 14 days to pay out a player, which I believe I’ve already told you. If you have any issues with them not wanting to pay you out, or if they stop communicating during this period and you don’t know what to do next, our team will be available to assist you with your complaint.

I hope you manage to resolve this.🙂