Polestar Casino – generell diskussion (sida 5)

This casino will not pay you winnings or return emails. Paste the same comments in chat as well. Avoid this casino.

Hi,

may I know how long you have been dealing with the withdrawal? Well, I see the complaint is active, so I expect we will know more soon once the casino joins the thread and comes up with a solution.

Thank you for sharing on the forum; I imagine it must have been challenging!

I signed up to polestars.ca and in their terms and conditions it said that you could withdraw five thousand dollars per day. I wonh twenty six thousand dollars and tried to withdraw five thousand dollars. It will only allow me to withdraw seven hundred and fifty dollars. It has been over 30 days and I have received nothing from the casino. They have given me every excuse they can in the chat and you can tell it’s all just copy and pasted. They will not return any of my emails and now they have banned me because they didn’t like me being pushy about getting my winnings. Those winnings are my money fair and Square as far as I’m concerned, they’ve stolen my money and they didn’t like being told that so they just blocked me. I think that is the most cowardly thing I can imagine. All I want is an honest reply from them and my winnings is that you much to ask for. Here is a photo of their withdrawal terms

I understand why you feel this way.

I checked your complaint, and I can see that the casino has already been contacted. I hope they respond soon and clarify the whole situation.

If you have been waiting for more than a month, I think that is far too long to go without receiving any of your money. If the casino has a withdrawal limit in place and decided to reduce it, I know that can sometimes happen. However, they should always be able to explain clearly why they made that decision.

What concerns me even more is that they reduced your withdrawal limit and still have not sent you anything. I would also like to know why that is the case.

I hope our team will be able to get those answers from the casino so your case can move forward.

I am still waiting for them to pay me I redid the KYC verification and emailed them to let them know like they requested and again I am ignored. When they banned me I had 8827.00 in my wallet and 3 pending withdrawals for 750.00 each. They are saying they only owe me 8827.00 and thet includes the 3 pending withdrawals. They deducted 750.00 from my balance the days I requested those the first week of July. I am not sure why they would think the 8827.00 would include that money as everyone knows a withdrawal is deducted from your balance when you request it and reversed if you cancel it. So either way if they cancel the 3 pending withrawals 2250.00 would return to my balance or process the 3 pending withdrawals and I would receive the 2250.00 and the 8827.00 would still be in my wallet. So they owe me 11077.00. Unless it is the persons first day at there job dealing with me I do not understand how they come to their conclusion of what they owe me?