3 månader sedan
So you have done the right thing to file a complaint where our team will try to get this issue solved as soon as possible and in the best possible way.
Were you in contact with the casino regarding this at all?
Pin-Up Casino – generell diskussion (sida 6)
3 månader sedan
Alright, so now we need to wait for our complaint team if they will be able to get in contact with the casino and then solve this issue of yours.
Hopefully, this will happen soon and you'll be able to withdraw your money. If you only have one account at this casino and you did not open a second one, there is no reason for the casino to keep your money, in my opinion. 🤷♀️
Do you have any updates for us by any chance?
3 månader sedan
Hej killar, inget svar från dem för när jag skickade in utskriften sa de att det var blockerat och det fanns inget annat jag kunde göra. så jag letar efter dig för att hjälpa mig eftersom jag behöver dessa pengar.
Automatiskt översatt:
3 månader sedan
Thank you for the update. Please try to update your complaint where Nick needs some additional information from you so he can move forward with it.
Keep in there, and we'll wait for the outcome here.
2 månader sedan
Väldigt dyra spel och de betalar inte
Automatiskt översatt:
2 månader sedan
Hello, how do you think the games are expensive ? Maybe it's just a translation error, but you don't pay for games. Do you mean they have a low RTP for you or something else ? Feel free to say more if you want.
2 månader sedan
God kväll, pin-up casinot har behållit mina pengar i nästan 2 månader, och de blockerade också mitt konto utan förvarning eftersom jag tog några dagar på mig att svara på ett e-postmeddelande (i deras villkor anges att det är 1 månad, inte några dagar).
Till denna dag har jag skickat allt de ber mig om, från ansiktsverifiering till alla kontoutdrag som visar att jag har satt in pengar via "PagoEfectivo", men de fortsätter att behålla mina pengar på nästan 400USD, jag behöver hjälp snälla.
Automatiskt översatt:
2 månader sedan
Hello,
It's great you have found this forum and shared your issue here. We are always eager to help players in difficult situations. To achieve that, we provide a highly specialized team focused on resolving players' disputes. What it take on your side?
Let me provide some quick hints:
Submitting a complaint is free of charge for anyone
To submit one, you only need to activate this green hyperlink 👈 nd go for "submit a complaint"
Follow all the steps; bear in mind that you should provide all the relevant information and attach any evidence that supports your claims. (That said, please refrain from providing unnecessary details that may actually make it harder for us to process the complaint.)
Once the complaint is reviewed by member of what we call a First Response Team, it gets published on the website. Perhaps this guide will also help you understand the following steps 👈
I imagine we are all quite curious to know why the casino decided not to pay out? Is there some additional or perhaps security verification ongoing? I'm asking because you mentioned a one-month deadline; from my experiences, it's usualy for non-standard investigations.
Don't hesitate to share more with us.
1 månad sedan
Yes, you can 🙂 !
Aside from liking posts you found most interesting or useful, you can also start your own discussion about any casino you have got in mind.
1
1 månad sedan
Jag gillar Casino GURU.
Och jag kommer för att lära mig. Och om möjligt att dela erfarenheter. Och att läsa andras.
Exempel: Om jag har en dålig upplevelse på ett casino kommer jag hit och letar efter andra användares åsikter.
Jag har en fråga. Angående bonusdelen
I slutet finns en fråga om... Om bonusen fungerade för dig.
Tummen ner. Det ger dig möjlighet att ge en åsikt.
Jag ville ge tummen upp men med en åsikt.
För att lyfta fram något positivt. Men han gav mig inte det alternativet.
Vad kan jag göra för att ge en bra åsikt till ett visst casino som överraskade mig MYCKET TREVLIGT?
Och vad tycker jag är viktigt att dela med mig av?
Automatiskt översatt:
1 månad sedan
You can always write your own user review about casinos you have played at. I can see that you already found that out, and thank you for that.😉
How is your deposit going, by the way? Has it been sold out already?
5 dagar sedan
Not dispo for Canada/Quebec update the casino desc please
3 dagar sedan
Hi there, and thanks for the effort!
Do you know you can do that right away? Just inspect the "overview tab" for this feature:
Speaking of which, may I ask what the "dispo" and "desc" stand for, please? Thank you in advance for helping me avoiding mistakes. 😉
3 dagar sedan
Hi there, and thanks for the effort!
Do you know you can do that right away? Just inspect the "overview tab" for this feature:
Speaking of which, may I ask what the "dispo" and "desc" stand for, please? Thank you in advance for helping me avoiding mistakes. 😉
2 dagar sedan
nNxt time i will send you screenshots like this.
22 timmar sedan
Alternatively, you can send both a description and a screenshot. Sometimes it's better with all these messages so we don't get confused. 😉
1
5 timmar sedan
got it!
