NV Casino – generell diskussion (sida 2)

Vilken nytta är ett klagomålsteam för mig? Jag har redan väntat sju dagar, och jag väntar fortfarande till söndag. Om inget händer kommer min advokat att ta hand om det. Jag har haft problem med ett kasino tidigare, och advokaten hjälpte mig.

Jag skulle vilja lämna in ett klagomål men det står att Captcha misslyckades.

Så jag lämnade in ett klagomål

Kan du ta en titt på mitt klagomål? Det står att jag måste vänta 11 dagar.

Hey there,

Glad to see you have such an opportunity. Good question though:

We try to use complaints as another source of information about casinos and also the other players are aware of the recent events by following the cases.

I'm sorry to see that.

First of all, email our colleagues at complaint@casino.guru the complaint description, a screenshot of the related communications, or anything else you have on hand.

Secondly, in order to prevent this from happening to others over again, I would kindly ask you for help:

send us the error update via email at community@casino.guru:

1) Make a screenshot of the whole screen where we also see the domain you use when the CAPTCHA appears.

2) Add the exact time and also tell us the time zone (the best would be in UTC)

3) An IP address would be great too if you are able to find it.

Here are also a few tips to deal with the problem provided by our chief developer:

"Are you using a VPN? What about a browser plugin? The blocking might be related to your use of a Virtual Private Network (VPN) browser plugin or program. 

Some VPNs send traffic that violates the law or websites' terms of service.

Here are the top 3 things I would suggest. 

1. Check your IP address - If there are any suspicious activities from your IP address and is marked for spam then Google will throw the reCAPTCHA message and stop you for verification.

2. Check your network - Sometimes (mostly in countries like China) the Internet Service Provider (ISP) masks the IP address and track your browsing activities. This will cause the complete network of IP addresses used by that ISP to get blocked by security systems like reCAPTCHA used by Google.

3. Check malware and browser extensions - If you are frequently seeing "I’m not a robot" message then check your computer for malicious programs and remove unnecessary browser extensions. Try the official Chrome cleanup tool"

I'm sorry for the mess; we could use any help detecting and resolving the issues, but mostly we've been receiving very limited feedback.

Hello, I think I have the explanation; it is in the first response:

"Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience."

I'd say that's it. Kindly give it a some time. 🙏

Our colleagues from the first response team review the freshly submitted cases manually to ensure all will be ok.

Nu har de där jävlarna blockerat mitt konto. Jag ska träffa en advokat först i morgon bitti. Jag har tagit skärmdumpar av alla kontodata. De kommer att få en rejäl stämningsansökan.

Well, I honestly doubt that hefty lawsuit will be quicker than our complaint, but of course - suit yourself. Just please inform Kristina too. 🙏

However, based on the current situation, have you received confirmation that the KYC was successfully completed? It seems to me that it wasn't, so I would concentrate on the cause. I am just saying.

Ja, okej. Nej, KYC bekräftades inte eftersom födelsedatumet förmodligen var felaktigt. Men jag vet att jag skrev in det rätt, och det verkar som att de inte vill betala ut någonting.

Good! So technically, if the birth date—and let's leave aside the cause of the error—is set to the correct value, are you aware of any other complications? To me, it sounds quite logical that the birth date has to be correct before the casino proceeds with the payout, but I understand you are still concerned.

Ja, det är klart. Jag vet att jag skrev in det rätt, men misstag kan alltid hända. Och det är därför de har blockerat mitt konto och vill inte betala ut de 5 000 €. De öppnar inte mitt konto förrän på fredag, när jag godkänner villkoren, då kommer mitt saldo (5 000 €) att annulleras och insättningen på 42 € krediteras som säkerhet. Och allt på grund av ett födelsedatum, som kunde ha ordnats i förväg. Detta låter helt klart som en bluff, eftersom de helt enkelt ändrar datumet och sedan blockerar kontot direkt, så att de inte behöver göra ett uttag.

För vilket äppleföretag?

Hur Apple Companies Online Casino NV Casino

Jag har problem med Legiano.

Mitt belopp betalas fortfarande ut, men supporten talar återigen om de mystiska 30 dagarna...

It does not belong to this thread, I reckon. Can you instead continue here 👈, please?

It would be best, at least in my opinion.

Ok, I think that even a basic common sense would come up with a very different solution to such an understandable situation; perhaps the casino employees considered the incorrect date of birth to be enough to initiate additional checks - who knows? You ought to know if they were initially willing to tell you. They did not, so instead you consider that to be a scam; well, their choice.

I would, however, expect your account to be double checked and if all else was correct and sufficient, the withdrawal should be finalized.

Ja, kasinot gör inte det. De säger helt enkelt att det är ett brott mot klubbens regler. Ja, en lösning kunde ha hittats, men bedragare vill inte hitta en lösning. Men min advokat kommer att hitta en lösning.

I wish this solution works best for you, of course. Just out of curiosity, since you seem to be very quick with the laws, how come you play outside the GGL regulations? Looks like you come from Germany, so I find it worth asking. Too many regulations for my taste, to be honest...