Since it appears that more players are concerned about payouts, I'd like to remind you that if the casino fails to resolve the withdrawal within 14 full days, we are prepared to step in. Simply submit the complaint form:
https://casino.guru/complaints/create
Further instructions are available here: https://casino.guru/complaint-resolution-instructions
I understand how stressful such situations can be, but we are here to help you when you need it.
De är överväldigade och de kommer att skicka mig pengarna så fort de kan. Det är fortfarande under granskning. Jag vet inte vad jag ska tycka... Om det går 14 arbetsdagar kontaktar jag dig så att du kan hjälpa mig, eftersom det är en väldigt stor summa, och jag kan bara ta ut 1 500 förrän de godkänner granskningen.
Large sums may be problematic because casinos usually require a more thorough check to release winnings or establish a payout plan that complies with the applicable withdrawal limits.
Therefore, if there are no other issues apart from the check and the casino is not prepared to pay the entire amount in a single withdrawal—something that even larger casinos typically avoid—it seems that the check must be completed first. Is this what support told you, please? I am not sure I understand the "review" you mentioned 100% correctly.
If it helps you feel less intense, feel free to submit the complaint; that's never a bad call, since it is a free feature.
Do you know how to do it?
De frågade mig precis efter 10 arbetsdagars väntan på kontoverifiering. Jag har redan skickat dokumenten, men två saker händer som inte borde orsaka problem: 1. Jag angav fel födelsedatum och jag sa redan för länge sedan att de borde ändra det, och de sa att det skulle göras när de bad mig att verifiera. 2. De ber mig om betalkortet som jag använde hos dem, en bild på fram- och baksidan, men jag har inte den eftersom jag avbröt det som förlorat. Jag har skickat dem ett intyg som banken gav mig i PDF-format på en insättningstransaktion jag gjorde med dem med det kortet, som visar mina namn, kortnummer etc. Det borde inte vara något problem, men om något händer kommer jag att rapportera det.
Det kommer att gå bra... Jag trodde att jag inte skulle få det, men mitt uttag gjordes igår. Efter ytterligare ett långt meddelandeutbyte med chatten. Uttagsbegäran den 22/08, inträde och godkännande av begäran den 02/09.
From what you described, I agree that none of this sounds like a severe complication; on the other hand, the casino must clear out any signs of issues, so I expect they ask anytime they need something from you.
I imagine your situation is tense, but try to stay calm. I can tell that, based on what you've said thus far, it does not seem like you should expect problems with the withdrawals.
Keep us informed, of course. Just to be sure nothing weird happens. 🙏
De har inte betalat mig och det har gått 14 arbetsdagar. De ber mig om ett dokument som banken inte kan ge mig. Jag har redan sagt till dem att jag spärrade betalkortet eftersom jag tappade bort det. Och de ber mig om ett ägarintyg för det kortet som inte längre finns. Jag skickar dem ett intyg om en transaktion när jag satte in pengar med det kortet, vilket visar att jag är ägaren. Jag har skickat dem ett kontoutdrag för en transaktion jag gjorde med det kortet, och de accepterar det inte.
Oh no, I've heard about similar situations and I still find it quite unbeliavable. How could anyone force a bank to provide a random certificate of ownership of a card that no longer exists? Perhaps you could consider submitting a complaint about it? Based on what you've described thus far, it feels like the casino could use a little guidance from our mediators. Plus, you won't be alone in this.
Just saying the option is here; don't hesitate, please: https://casino.guru/complaints/create
Jag har redan gjort det. Vi får se vad de säger.
I'll be here; let me know once the complaint progresses further. My colleagues should be able to help you with that.
I applied for a 2 withdrawals in 2 days off 800 AUD as thats the limit, its been a week and they are still reviewing this. Everytime I message them they say the same thing, oh sorry please be patient but cannot give me a time frame or reason why its taking so long. If it takes this long to review hoe long is it gonna take to process, such a joke. Ive never experienced anything like this on any online casino. Usually verification within a day then money in the account easily within 3 days sometimes the same day. I feel like im just talking to robots and im being scammed.
Have they asked for the verification of your account, though?
It is quite a long time; you're right. 🤔
I can see here that more players actually complained about that, though.
No they still havent asked for verification! So im thinking thats going to be even more time again. Do you think I should put a complaint in yet?
When exactly did you request the withdrawals?
Even if you submit your complaint now, our team will be able to intervene only after the 14-day time period passes, you know.
On the 9th. Okay ill wait the 2 weeks
If you wish, you can submit it now, and the timer will be set up for you there.
Here's the link for you. 😉
I recently won roughly 9K on monster win.com as a level 2 you can withdraw up to 750$ a day once per day with a maximum of 3 pending withdrawals, my first 2 withdrawals of 750$ went through, I received them under 72 hours (business days) a week later I’m still waiting on 3 new withdrawals of 750$ each (2250$) all placed more than 100 hours ago ( 4+ business days) every time I get in contact with support they give me the same excuses.
Casino Guru I need your help.
Hello, it's unpleasant when they stick to their timeframe for withdrawals and now that's not the case. But I would say that it's not such a long wait yet.
What's important, though, is what they told you when you asked them why you don't have your money. Can you tell me, please?
I would like to add that we give casinos 14 days to successfully send the withdrawal to the player.
I believe that everything will be fine and that you will receive your next withdrawals with a slight delay, but you will receive them.
If not, we will try to help you.
Hej. Jag har väntat i 5 arbetsdagar på att mina casinouttag ska behandlas. Kan ni ge mig råd om vad jag ska göra åt det?
Is this your first withdrawal at this casino, and is your account fully verified, please?
Try to check for any information from the casino in your account or your email. Also check the spam folder because many times the messages can end up there, actually.
We'll wait for some additional information from you.
Jag hade ett uttag tidigare utan problem. Det krediterades inom 48 timmar. Nu har det tagit en vecka. Jag har till och med en transkription av kommunikationen med en av deras chattar.
Gratis professionella utbildningskurser för onlinecasinoanställda inriktade på bästa branschpraxis, förbättring av spelarupplevelsen och ett rättvist förhållningssätt till spelande.
Ett initiativ vi har lanserat med målet att skapa ett globalt system för självavstängning, som gör det möjligt för sårbara spelare att blockera sin åtkomst till allt onlinespel.
Du blir snart omdirigerad till casinots webbplats. Vänligen vänta. Om du använder en annonsblockerare, kontrollera dess inställningar.
