MonsterWin Casino – generell diskussion (sida 3)

De kommer med olika anledningar varje dag, har sagt flera dagar att jag borde få pengarna idag eller imorgon, har sagt detta sedan förra veckan. De säger att de skickar påminnelser till finans och att jag har hög prioritet. Bara massor av olika svar som jag misstänker är autosvar. De gör förmodligen ingenting för att behandla mitt uttag. Kanske andra upplever exakt samma sak? Jag skulle uppskatta att höra om andra har samma problem. Att hålla tillbaka uttag ser inte särskilt bra ut för ett casino.

Jag får många olika svar varje gång. De har sagt sedan förra veckan att jag borde få ett uttag senast idag eller imorgon, vilket inte har stämt: De säger att de har påmint finansavdelningen och att jag är högprioriterad. Det verkar som en massa automatiserade svar, bara lögner. Jag tror att de med flit håller tillbaka uttag, vilket är helt oacceptabelt från ett casino. Otroligt nonsens. Kanske upplever andra samma problem? Nya lögner varje dag? Kontakta mig gärna om det finns andra spelare med samma upplevelse. Jag kommer att uppdatera klagomålet så snart det finns något nytt om mitt uttag.

Hello, if I may, I agree with your optics and I also think the complaint should shed some light on this situation.

Based on what I have learned so far, casinos generally do not share internal issues with players; however, the impact of this secrecy on their customers can sometimes be more damaging than being at least partially honest. As you pointed out, receiving inconsistent time frames is never a positive experience. I believe the casino is willing to pay, but I'm convinced this approach is not beneficial for players.

Regarding the other players, I spot similar things in the user reviews.

Tack för din förståelse. De har ändrat vad de använder som ursäkt. Allt från problem med betalningsleverantören, till stor press med finansavdelningen, till tekniska problem. De säger också att du kommer att få uttaget så snart som möjligt, det har de sagt sedan förra veckan. Men vad är så snart som möjligt? Vissa säger det, medan andra säger förmodligen inom dagen, eller imorgon. En säger att finansavdelningen specifikt arbetar med mitt ärende, men vill inte svara på om de arbetar med det nu. Jag bad om specifika svar och inte bara dumma svar, sedan avslutade de bara min chatt, vilket jag tycker är både oartigt och oprofessionellt.

Thank you for your patience! I'd say it appears they are not that far from sharing the real deal with you. Makes sense that when the casino has trouble with the payment provider, its ability to pay out winnings is limited. Still, I get that pushing the estimated date far too often is not very convincing. 🙁

I understand that you demand concrete answers, but I also understand that the usual chat operator is unable to provide anything specific. When they reach their limit, they end the chat. Regrettably, this is a common occurrence.

Have you received your money, j1990? I have a withdrawal pending for 2 weeks already

Hello, according to the complaint that was filed so yes the player got the money in the end. 

However, did the casino tell you why it is taking so long? Are you verified with the casino? Is this your first withdrawal here? 

Haven't you thought about opening a complaint if you still don't have the money?

Det här casinot är absolut värst; jag har väntat på min utbetalning i 11 dagar. I chatten eller via e-post får jag alltid samma standardsvar: att det kommer att vidarebefordras till finansavdelningen med hög prioritet, etc., etc. Ett klagomål har lämnats in. Skitbra ställe.

Hello, if the casino keeps repeating the same thing or doesn't let you know why that is, then that's pretty sad. 

In any case, since you've already filed a complaint, I believe the casino will be contacted soon, but we give them 14 days to resolve this process, so we'll probably have to wait a little longer. 

Is this your first withdrawal here? Were you verified or was it not necessary?



Ja, första utbetalningen, måste vänta ytterligare 3 dagar tills Casino Guru ingriper.

Okay, let's wait and see. If nothing happens, we'll get involved, and later, when we have all the information, we'll contact the casino.

If you have any updates, feel free to let us know.

Ärligt talat, idag är det dag 12 och jag tycker det är en skam...

I know that such things can annoy players, and I myself would not want to find myself in such a situation, but delays or various other causes can occur, and this is quite common in casinos. 

When a player finds themselves in such a situation, I don't want to repeat myself, but their greatest weapon is probably patience, even though I know that in some cases I would lose it too. 

I can't say more at the moment, and that's just the way it is.🙁

Hello i have won 7000 euro at this casinos slots and i made 3 withdrawals of 480 euro 17 days ago! and still i haven't received any of them is there anything you can do to help me?

Hi, I'm sorry you haven't received your money yet. Did the casino tell you why it hasn't happened yet? 17 days is quite a long time, if I'm not mistaken. Did you play with a bonus? 

From what I've seen, you have a complaint filed with us, and our team will try to help you. I believe it won't take long and we will contact the casino.

However, you will have to be patient a little longer.

Hello no they don't tell me the reason,they always tell me that my money is safe and that i receive it soon but they tell me this the last 2 weeks and nothing happens until now..

Yes I have play with bonus

Did you fulfill all the requirements for the bonus? Was there a maximum cashout? Maybe the casino still checks gameplay when you win a lot of money, but that's just my guess.

Anyway, as I said, our team will try to find out more, and I hope we'll soon find out what's going on or you'll get your money.

I just won $8000 and withdrawing the max amount as I can daily, nothing has been approved yet nor have to provide documentation as they said. By all these reviews and comments I’m seeing about this casino there’s a lot of drama and waiting, I want my winnings in my account asap without dramas and if I do have dramas who do I contact to help me if they don’t want to pay me or delay or whatever. I have photos of my winnings and screenshots of what they have emailed me and told me but it’s the same repetitive stuff it’s like there not reading what I’m saying and there repeating themselves like it’s a script. If I need help who do talk to and how will they help me get my winnings if there’s any dramas?

1. Cancel your withdrawal request.

2. Request a new withdrawal amount 90% of your winnings.

3. Open a chat with a support team member, tell them you're withdrawing 90% of your winnings and you're leaving 10% in your account and they can have the 10% as an early Christmas bonus for all the hard work they do.

"Bada bing, bada boom"