Luckygem Casino – generell diskussion (sida 2)

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Anything related to Luckygem Casino, maybe?

Hi,

How can I file a complaint?

Hello so I am quite pissed. I managed to win 1K last week. I had to lay out in small amounts? (Already weird but okay) did 250EUR and 500EUR then I was only allowed to do 1 transaction at the time. Okay.. then my lowest withdrawal got proceeded within an hour. 500EUR got cancelled. Oh okay.. then withdraw another 250EUR and asked for my withdrawal everyday asking to have it processed and it was still in process throughout the whole week, while my first withdrawal was processed almost instantly. KYC verified, no weird stuff in the account nothing. After asking everyday and the same default response I did cancel it yesterday or day before. Lost the rest of the money (which was probably the goal of letting me wait a week long which is disgusting) and now everything is gone.

And I am not the only one with this issue its all over Trustpilot people cancelling withdrawals after a while and losing it becaude their second or third withdrawal never gets processed

And on my review is now being said that oh we pay out, and oh you played it away yourself. No you shouldve made sure that the withdrawal was proceeded in max 48 hours. And not waiting till the customer cancels it a week or longer after the withdrawal request being made where the player is tempted to cancel it!

Hello and welcome to the forum. I understand you went through delayed payments, which resulted in losing the rest of the balance. I get it's not an experience one would accept with ease; the way you describe that, though, the casino occasionally paid the portion, so losing the money, no matter how hard this is going to be, pretty much closes the way to investigate whether the casino would eventually pay the rest. When complications arise, the casino must first try to resolve them on their own and only if they fail to do so within the 14 full days and the money is still in the account, can we act.

It’s just that the casino could always say they were going to pay but the player lost the money himself. I'm sorry for what you have been through.

Jag skapade ett konto på ett bedrägligt casino, satte in pengar och verifierades. Efter två dagar fick jag veta att jag förmodligen hade ett annat konto. Följaktligen raderades alla mina pengar och mitt konto blockerades. Jag begärde bevis, vilket avslogs, och jag fick aldrig tillbaka pengarna jag hade vunnit eller satt in. Jag svär att jag bara har detta enda konto, som kan verifieras via IP-adress.

Trots detta är mitt konto blockerat, över 1200 euro är borta, och jag har ingenting, inga bevis eller underlag för vad detta påstådda andra konto ska vara.

Märkligt mystiskt

Hi, was it at this casino, the one you’re posting under, where you had the issue with alleged multiple accounts?

If you’re sure you never had another account there and, as far as you know, nobody from your household, a friend, or anyone else used the same internet connection or device to play there, then you may want to submit a complaint with us.

Our team can then look into the situation and try to assist you with the case.

What do you think?

Hej, jag gjorde ett uttag på 450 € den 12 augusti och det har gått 7 dagar sedan jag fick det. Jag har läst att man måste vänta maximalt 14 dagar. Jag undrar om uttaget inte behandlas inom dessa 14 dagar (jag har redan verifierat allt korrekt), vad ska jag göra, eller hur kan ni hjälpa mig? Tack.

Fick du betalt? Hur lång tid tog det?

Hi, if the casino still hasn’t paid you by the time the 14-day period has passed, you can submit a complaint with us and our team will try to help.

Of course, I’d much rather see the casino simply process your withdrawal without us needing to get involved. Since you’re already verified, it may just be a matter of time.

That said, have you asked the casino why you’ve already been waiting for about a week? Did they give you any specific explanation for the delay?

Jag är också rådvill, men jag har också funderingar kring detta casino, LUCKYGEMS.COM. Jag begärde ett uttag på 280 € den 16 september 2026.

Även om casinots villkor anger att utbetalningar behandlas inom 48 timmar, fick jag höra att utbetalningar baseras på nivåer, vilket jag antar är bedrägeri.

Efter flera mejl jag skrev fick jag alltid följande feedback:

Det uppgavs att ingen tidpunkt kan förutsägas, eftersom den för närvarande är i ett vänteläge.

Vad ska jag tycka om detta? Jag skulle vilja be dig om hjälp med den här frågan.

Hello, to be honest, I'm not familiar with the casino and could open its website. I understand you expect a withdrawal, but some casinos have stated in their rules what limits are available based on level or other factors. That's a really popular approach even among decent operators. Is this what you meant, please?

But just as I said, I could not access a casino with such a name, and I could not see their terms.

Would you please share the casino's full url and the precise explanation you got regarding the withdrawal, please? Just to rule out misinterpretation, of course. Thank you.

Självklart,

luckygem5.com

Se kategorin Betalningspolicy, där det anges att utbetalningar kommer att behandlas inom 48 timmar.

När jag kontaktade supporten för att vara säker fick jag veta att utbetalningar beror på din nivåstatus. Jag förstod det som att de med högre nivåer behandlas före mig, och jag måste vänta i kö. Väntetiden syns inte, vilket jag anser är bedrägeri, eftersom det inte borde vara fallet. Det bedrägliga är att betalningsriktlinjerna anger 48 timmar, men när det gäller utbetalningen läggs en ospecificerad tid till.

Thank you. Frankly, I'm familiar with this casino review. Unlicensed small or medium casino with mostly unfair rules.

Anyway, every terms and conditions also include information about possible changes in unexpected situations for example. That pretty much covers the situation when the transaction cannot be carried out immediately for various purposes, starting with quite normal verification or still probable delay in services.

Maybe the waiting time is not visible because there are many more in the queue and no one wants to promise anything without certainty. From my side, given the circumstances, I consider it more positive than rather directly unfair behavior; it seems like a delay.

Hej, det är väldigt irriterande när man läser att utbetalningen kommer att behandlas inom 48 timmar och sedan, när man frågar supporten, säger de att ingen tidsram kan ges. Jag fick min inom en till två veckor. Självklart hotade jag dem också med ett klagomål till media och sa att jag skulle framställa dem som bedragare. Jag vet inte om det var en faktor till att jag fick mina pengar så snabbt, men i slutändan fick jag hela beloppet.

Hello! I'm glad you have the full amount and I appreciate your willingness to share. I get it was an annoying experience, but I wouldn't personally threaten anyone. 😁

Well, I guess the result matters, of course.