Lemon Casino – generell diskussion (sida 4)

Hello. It would be actually really good to keep the emails from the support, or some screenshots, at least, just in case some issue, like yours, could happen. Otherwise you have no prove and you are, unfortunately, violating the terms of the casino, by having a multiple accounts. Have you ever considered submitting a complaint against the casino, or do you feel that won't help solving your case?

I've played yesterday on casino, i've payed to casino 300 euro, withdraw 440. Today i see my account is blocked.

Try to check your email for any explanation from the casino; what could the reason be? And let us know if you have any.

no email recvied i checked spam also

Try to get in touch with them and they should give you some answers. Otherwise, our complaint team will surely try to get involved and help you out. They need to wait for the 14-day timeframe, though, as you probably already know. Keep us informed about any changes, please.

When I was making my account I’ve (by mistake) put my last name as my nickname (because it was written nick which to me means nickname)

Now, I’m trying to withdraw 3000$ and the casino I’m playing on tell me that my name is wrong compared to my id sent and this is a break of they’re rules

I’ve said to them that this was a mistake and I can send them every documents they want to prove my identity and this was a mistake and now I’m waiting for them

do you guys think I should be fine or not?

And what did you write as your last name, though? Did you contact the support as soon as you found out about this mistake? It is very important to do so and try to fix this kind of mistake straight away.

Please let us know how the casino approaches this issue and if you will need some help from our complaint team.

We'll wait for your reply here.

They’ve sent me an email to say it was okay but I needed to continue my KYC asking for a picture of me with my id and a paper with the casino name with picture of my credit card and also a confirmation paper of the transaction on my credit card but the operation on my credit card is like 115$ when I got 100$ on the casino so I wonder if this is gonna complicate the process and also my bank just do statement every 28 of the month so I can only sent them a picture of the transaction (with all details) when they were asking for an official document

still waiting for they’re answer after sending all documentation but I wonder if this payment confirmation is gonna give me trouble

This is actually a standard verification process. You need to provide all the documents needed in the right format and of good quality in order to pass the process and be able to get the withdrawal.

So, please send them all the documents whenever possible and keep us informed about the whole process.