Legiano Casino – generell diskussion (sida 6)

Något liknande hände mig också.

Idag är min nionde dag och jag har fortfarande inte fått något, och livechatten ger mig alltid samma svar. Det börjar bli lite tröttsamt om jag ska vara ärlig...

Hello, I imagine it is very unpleasant. Based on what we know from player complaints or reviews, this casino pays out eventually; however, it is just so slow. Try to hold on, please.

Hej 🙋‍♀️Jag har samma problem och har sagt varje gång jag stänger mitt konto att jag har ett spelproblem.... De bryr sig inte. Varken support eller e-post har blockerat eller stängt mitt konto. De öppnar alla konton utan förvarning och skickar ut annonser... med vänlig hälsning 🌻🌻🌻

Hej Radka, vad är den genomsnittliga utbetalningsperioden på detta casino? 10 dagar? 15 dagar?

Hello,

This casino, from what I have seen so far, pays much later than a week or so. 🙁

Vi får se, men det är pinsamt. Jag behövde mina pengar akut...

To me, the list and also obviously similar text would indicate this group of casinos uses the same partners to take care of their promotions.

It was just last Wednesday during a call focused on complicated player issues when my colleagues mentioned the increasing trend of such massive group promotions and casinos inability to ensure excluding addicted players from email campaigns once their accounts have been closed due to addiction.

We agreed such a situation is troublesome and should be avoided. However, there is always some catch. We believe we can try to help only if such emails are sent from the official casino email, not through affiliate partners or promo partners. Third parties, despite how it may sound, are beyond our reach.

No wonder you would like to complain about this problem, and I just asked the whole complaint team to advise whether one complaint would be the best start or if they prefer the whole group.

I'll get back to you with a suggestion. 🙏 Try to resist, please!

Tack så mycket 🫶🌻

I see the situation is getting really desperate. Sadly, the best advice I currently have is to submit a complaint against every casino that has reopened your self-excluded account without your permission.

Make it clear that you had even problems to let the account be closed despite you keeping mentioning gambling issues. You may then copy and paste the problem description to all complaints you are about to submit. Details will be carried out once the complaints get approved.

I know it is complicated, but at this moment we are unable to handle group complaints, and what is worse, I can confirm many other vulnerable players are currently experiencing the same situation.

It must be so frustrating; we are willing to help and investigate this unbelievable mess.

I understand that, though my colleagues from the Complaint Team have been fighting to get the casino pay eventually. As you may read in this thread, this casino has become at least very unpredictable, not just in the manner of payouts.

I still suggest filling the complaint; the more, the better, especially under such circumstances.

Speaking of which, can you send me the URL I asked for? Resolving the captcha problem is also important, because you are required to submit the complaint on your own. Let me help; provide the full URL, please.

Hej, tack så mycket... Det dåliga är att jag blockerar annonserna via e-post och SMS, och de lyckas fortfarande skicka mig annonser... Jag är just nu mitt uppe i en flytt och mår också ganska dåligt, men så fort jag mår bra igen skulle jag vilja lämna in ett klagomål (även mot vart och ett av deras kasinon individuellt). Med vänliga hälsningar och tack för ditt svar och ditt stöd.

Hi!

I'm sorry to say that some players have been waiting for months

quoting from complaint

"The player from France is experiencing significant issues with Legiano Casino regarding the non-payment of her winnings totaling €11,774, with three pending withdrawals of €1,500. After two weeks of waiting, misleading advice from support regarding the speed of crypto withdrawals led to further delays and unsatisfactory explanations from customer service."

Submitted on January...

Oh my. I'm truly sorry to hear this!

If the company uses different senders or phone/email exchanges, it is impossible to block it all. 🙁

Get well soon; take your time to rest. There is no rush; complaints can wait.

Titta, mitt klagomål har redan publicerats https://casinogurues.com/legiano-casino-se-ha-retrasado-el-pago-de-las-ganancias-2.

Här är webbadressen till mitt klagomål. Om detta inte löser sig kommer jag att tvingas att personligen rapportera detta casino. Jag behövde pengarna akut, och det verkar som att kasinot inte bryr sig om min situation.

Om de ligger så efter som de säger att de är med de där undvikande svaren de ger mig, borde de jobba på lördagar och söndagar. Det är inte mitt problem att de har legat så efter i månader och månader, vad jag har sett...

Det finns saker som helt enkelt inte passar in i det här pusslet...

❤️ tack så mycket

I hope we will be able to help change these terrible practices. I know it is not easy, but try to focus on your health. First things first. 🙏💚

Now I see the complaint as accepted and publicly visible—thank you.

I very much agree with your opinion. What, in my opinion, however, does not fit the puzzle, is the money. It is not very responsible to assume without having proof, so let's just say, you may work 24/7 but if you lack the "primary component," it won't work anyway.

Well, I'm done speculating,... I really hope the casino is going to resolve this mess soon.