Karamba Casino – generell diskussion (sida 2)

Som svar på din fråga, mitt konto är verifierat. Nu ber de om mina bankkontouppgifter. Jag skickade ett kontoutdrag och bevis på kontohistorik från BCI Chile bank. De nekade mina uttag via Jetonbank och Skrill. Med vänliga hälsningar, Wilfredo Anazco, Chile

Okay, so what this means is that you are going through an additional verification step, even though your main account verification is already completed.

Regarding Skrill and JetonBank, I would say that until the casino fully accepts the documents you submitted and completes this extra verification, you likely won’t be able to process withdrawals to those payment methods. That is probably also the reason why your withdrawals were cancelled.

Feel free to keep me updated on any further developments, especially whether the casino accepts the documents you sent or requests anything else.

Hej vännen, de sa att mitt konto var verifierat, de bad om mina bankuppgifter, SWIFT-koden, allting, och sedan bad de mig göra uttaget, som om det vore ett skämt. Jag kunde inte igen efter en månad. De är outhärdliga.

Based on the screenshot, I can see there's a message saying that the account type is missing. That's something I would definitely ask the casino to clarify, what exactly do they mean by "account type," and where are you supposed to enter it? I don't really understand it either, because I can't see any field other than the withdrawal amount where you could provide that information.

The details they've asked you for, such as your SWIFT code and bank account information, are fairly standard for a bank withdrawal, so that part doesn't seem unusual.

One more thing I noticed is that you're trying to withdraw 35,000, while the withdrawal limit I saw for the casino is 5,000 per week. That could also be the reason why your withdrawal is being rejected, so I'd recommend asking them about that as well.

If you still can't get a clear answer about either the missing account type or the withdrawal itself, and the casino continues to be unhelpful, then our team is here to assist you since you already have an open complaint. I hope we'll be able to help if the casino doesn't resolve the issue on its own.

Hej, hälsade. Jag fick det här mejlet på ungefär 5000. Det är i euro. Mitt konto är i CPL (chilenska pesos), inte euro.

I understand, in that case there shouldn’t be any issue with the currency difference.

I checked the email from the casino, and they mentioned changing your payment method and suggested that the withdrawal should take around 3–5 days, so I’m curious to see whether that timeframe is actually respected.

I hope you’re able to receive your funds without any further problems. If not, our team will try to assist you since you already have an open complaint. Good luck, and keep me updated.🙂

Hej Jureslav, det här har gått för långt. Akora ber mig att satsa 50 000 chilenska pesos (cirka 50 euro) innan jag kan ta ut pengar. De är bedragare som utnyttjar mitt tålamod och hånar mig. Jag vill ha tillbaka pengarna. De sa att jag skulle skicka dem mina bankkontouppgifter och att jag skulle få dem inom 5 arbetsdagar. Nu kör de på det här tricket. Jag behöver hjälp. Det här är skandalöst! Vilken typ av casino är Karanba? De är tjuvar. Tack.

Du har väntat i över en månad, bedragare sa aldrig att det fanns en uttagsgräns

What I find interesting is that they first told you they needed your bank details so they could send you the money, and now they have suddenly changed their explanation and are saying there is a minimum withdrawal amount of 50.

I do not think that amount is particularly low. I know some casinos do have minimum withdrawal limits. I do not know if all of them do, but I have seen it quite a few times. Usually, though, the minimum amount is something like 10 euros that a player can withdraw. That is why it surprises me that they only told you about this now.

So they do not mention this anywhere in their Terms and Conditions, right? If not, then definitely mention it to our complaint team. They will continue investigating your case and do their best to help you.

Hej, hälsade. Jag sa ju att de är en bluffmakare och ber om ett belopp på 53 000 (cirka 50 euro) för att kunna ta ut pengar. Kan du skicka ett e-postmeddelande för att anmäla dem för bedrägeri?

Hej, har ni kontaktat Karanba eftersom de har nämnt mitt ärende?

Vänligen skicka mig ett e-postmeddelande till den här adressen för att lämna in en anmälan mot dessa tjuvar.

Hej, hälsningar från Karanba. Jag gjorde just ytterligare ett uttag på deras begäran, summan 54 000 chilenska pesos, som de begärde. Jag hoppas att de kan hjälpa mig att betala. Jag skickar dig mejlet och summan på 54 000. Tack.

Please do not worry. You will be able to see everything in your complaint, including when the casino is contacted and any further communication or updates regarding your case.

Just keep an eye on your complaint. As you can see, the casino has not been contacted yet. Our team first needs to gather all the necessary information from you before reaching out to the casino.

Also, please do not share your personal information on the forum. If you need to post screenshots, make sure to blur or remove any personal details before uploading them so they cannot be misused.

This is a public forum, and you never know who might see that information or attempt to misuse it. So please be careful and make sure to protect your personal information.