Immerion Casino – generell diskussion (sida 15)

Good day to you.

Uhm, well,... It almost seems like the first person admitted he does not know at all, which makes sense, because in my opinion, a chat operator can hardly assess how quickly the other teams and involved game provider will respond to you when the other one used, in my opinion, the most usual response or information mentioned somewhere in manuals. Who knows...

That's how it looks to me, and it's perplexing.

Jag har väntat i 19 dagar på utbetalningen!

Kasinot har skjutit upp min utbetalning i veckor och kommer ständigt på nya ursäkter.

Enkla frågor om spelverifiering eller behandlingstid besvaras endast med meningslösa standardfraser.

Transparens, pålitlighet och kundservice saknas helt här. Den som inte vill förlora sina pengar bör definitivt hålla sig borta.

Jag undrar hur det höga säkerhetsindexet uppstod?

Denna ständiga förhalning är helt enkelt löjlig och absolut oacceptabel. Jag förstår granskningsprocessen till fullo, men det som händer här verkar vara en avsiktlig försening.

Jag har nu även anmält fallet till Spelkontrollnämnden (GCB).

Efter ungefär 20 mejl fick jag svar här.

Scam casino. I requested withdrawal of 2500$ on 14th & it was cancelled by casino today stating - Your gaming session has been forwarded to the provider for checking. During this process, all withdrawal requests will be temporarily paused. Please be aware that the review typically takes up to 14 days, although it may occasionally take longer. We appreciate your patience and understanding during this time.

This is sheer harassment. Casino offered deposit bonus without any bet restrictions and you can even use bonus buy feature in slots. Then why would they need to review gameplay that to for 14 days....???

It means they are deliberately delaying withdrawal.

My casino ID- User132488343....email id at casino - umesh1rhea@gmail.com

Hello, can I get to know you?

Hi...what happened. I posted my review about Immerion casino as they hold my money deliberately

Trots en giltig licens från Curaçao Gaming Control Board har casinot (Goodwin NV) inte betalat ut pengar på över 20 dagar och har kommunicerat otydligt.

Det finns inga tidsgränser eller skydd för spelare i villkoren, och detta beteende motsäger det "höga säkerhetsindex" som Casino Guru påstår.

Jag fick samma meddelande; mina uttag avbröts utan kommentar. Jag har väntat i 20 dagar, och det fortsätter att bli försenat!

So it's pending 27th May & they want you to wait further for 30 days. Its deliberately done by them so that you play through your winning & lose entire balance during this period. This tactic is applied my many casinos nowadays.

Efter casinorepresentantens svar såg jag att min uttagsfunktion inte längre var blockerad. Jag initierade sedan tre uttag på 1 000 euro vardera till mitt privata bankkonto. Uttag till samma bankkonto som jag hade satt in pengar med (Revolut/Visa) var dock inte möjliga. Casinots uttagshistorik visar för närvarande bara två uttag på 1 000 euro vardera. Därför kontaktade jag supporten, som informerade mig om att det tredje uttaget fortfarande behandlades. Detta är den aktuella statusen.

Hello,

Let's wrap up my response in one post.

You see, the casino has every right to investigate any account or gameplay as the management sees fit. The rules explicitly state this. Therefore, we cannot determine overall fairness solely on the facts permitted by the rules.

Since online casinos differ from traditional brick-and-mortar ones, the management must implement any necessary checks to ensure compliance. Due to that, we can only debate if it was really necessary, yet something like that comes to light retrospectively.

While investigating is not unfair, failing to provide decent support results in a poor user experience.

If the casino fails to pay out in compliance with its own rules, however, there will be consequences.

Hold on, I hope the the result will be good!

Hello,

If I may, please read my latest response to the other player. I understand that you might view such an investigation as an offensive step; however, when considered from a purely logical standpoint, the situation is not so clear-cut.

Yet I would like to say we had a short internal discussion about an immersive amount of players being investigated by this specific casino and in my opinion, if the investigation is really the standpoint here, the casino should freeze the funds until the game provider's investigation is concluded, because if there is suspicion worth such a long investigation, I would assume it is inappropriate to let such a player play while being investigated. However, as far as I know, even under these circumstances, the same player can cancel the withdrawal request and play out the amount.

Well, for me this is not very convincing.

⚠️ Situationen nu:

✅ 1 000 € debiterades från kontot

❌ Ingen utbetalning synlig i historiken

❌ Ingen e-postbekräftelse

❌ Inga bevis från supporten

⏱️ Mer än 24 timmar utan betalning

Jag tycker att casinon borde betala ut alla vinster lika ärligt och direkt som spelaren litar på casinot och gör en insättning på sitt spelkonto. Vanligtvis är spelaren lojal mot dem. Men detsamma kan ofta inte sägas om casinon.

Ur ett affärsperspektiv gör lojalitet och förtroende för spelaren ett positivt intryck och genererar fler kunder.

Min utbetalning fortsätter att vara försenad! Jag ber om hjälp 🙏

Yes ,yes...I'm still waiting, almost three months now.

3 månader, vilka ursäkter har du?

kyc keeps checking and checking the documents...they are delaying the time on purpose